Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 1331 Green Bay Road in Sturgeon Bay. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Numerous reviews highlighted extremely poor customer service, with staff being rude, dismissive, and unhelpful.
Order Accuracy
Many customers reported frequent issues with incorrect orders, missing items, and overall dissatisfaction with food preparation.
Wait Times
Customers consistently complained about long wait times in both the drive-thru and dining areas, often exceeding acceptable limits for fast food.
Food Quality
Several reviews mentioned cold, poorly prepared food, with complaints about stale items and inadequate portion sizes.
Cleanliness and Management
There were mixed reviews on cleanliness, but many pointed out issues with management and staffing, suggesting a need for better oversight and training.
RC
Richard Christensen
Oct 21, 2025
1.0
Sat in drive thru for 25 min , Noone in drive thru, no one in side . Got 2 things, shitty service very bad customer service, dont eat here!!!
AS
Alexa Statz
Oct 13, 2025
5.0
I love Taco Bell in general, but I gotta say, I really like this location. The drive thru staff are always super friendly, in a good mood, etc. But not like, suspiciously or obnoxiously disingenuous people pleaser type of personality one runs into often in these situations dealing with corporate chain employees. I genuinely always get a good vibe. I don’t usually write reviews and I certainly wouldn’t go out of my way to do so if I didn’t notice myself feeling good energy every time I go here in a notable enough way to post this. Just hoping to return the same vibe back. :)
AM
Alexander Mertens
Oct 8, 2025
1.0
Drive through order and they forgot my verde sauce for my cantina burrito ( the exact same thing happened last time I was here) I drove around back to the window sat their for a minute or two and no one comes to the window, so I drove around again and parked. Went inside stood their for 5 minutes before anyone acknowledged me even though they saw me , I told them I didn’t get my sauce he hands me a packet I say thanks, didn’t even apologize for the error. I get in my car start driving away and realize I didn’t get my nachos either, oh and when I was leaving the inside of the store another customer was waiting forever by the front and the Taco Bell guy says “ you have to order by the kiosk” in just a rude manner. Now when I go to Taco Bell I don’t expect outstanding customer service but I do expect to not be treated like garbage and also should get what I pay for. Won’t be back for a long time.
SF
Samantha Freimuth
Oct 8, 2025
5.0
The staff was extremely nice to all the guests here today. Went out of their way to ask how everything was. I was very impressed by the two young men working up front and the young lady in the kitchen. Great experience.
JV
Josean Vidal
Sep 22, 2025
1.0
Ordered at the kiosk, waited for almost 30 mins and no food. Customers that arrived after me were getting their food so I got really irritated and asked "Hey did u guys get my order from the kiosk?". When I gave them my name a lady customer said "it's right here" cause the employee was looking in the computer like a dummy. Finally was able to grab my food that has been sitting on the counter for 30mins... uggghh!!! I was so irritated. No communication whatsoever and all it would've took is for them to say my name or even acknowledge that I've been waiting there for a while and asked me. Btw thanks Maggie the customer that solved the mystery of my missing food 😊