Earlier in the week my wife called to place an order for a party plater. When I arrived, they told me they had already given to someone. When I asked them to make another & I would wait and even cover the expenses of others looking to buy their lunch, they told me we "can't do that." then, "we don't have bread for that." then, "call corporate." following with "it's not our problem..."
When I asked for 10 sandwiches 5 turkey toms, 5 pepe's, the person at the register decided to wait until there were 4 other people waiting to order and then lecture me.
A mistake is understandable, the absolute lack of basic customer service was embarrassing. A 1 star review is being too kind.
WT
William Tremain-Woodcock
Feb 17, 2026
5.0
Had a good time there
AR
Arlene Ricciardi
Dec 8, 2025
5.0
Great service and good
DS
Daphne Sullivan
Dec 1, 2025
2.0
I would just like to express my disgust with the children who handle sandwiches here... I asked for NO tomatoes on my sandwich along with added kickin' ranch. The cashier (who was very polite) confirmed my order with me as well, only to look over and see my sandwich being slapped together with bare hands. I unusually disregarded that matter, politely asked the cashier for his name, and went along home to eat. I open the sandwich to see it overflowing with tomatoes and regular ranch covering the sandwich to the point where i cant even pick it up... i dont know how this possibly could have happened if the order was told DIRECTLY TO YOU. I was the ONLY customer in the store. Every time i come into this Jimmy John's, it seems to be CONNOR handling my food, and somehow it is ALWAYS messed up in one way or another. Not to mention he handled my food with bare dirty hands after being on his phone that's been GOD KNOWS where.. and then stands in front of me and goes on his phone again like it was nothing! CONNOR should NOT be handling food at this location! I am, and have been for a long time, DISGUSTED with his service!!
LB
Liz Mae Bell
Nov 16, 2025
5.0
Manager was AMAZING! Service was exceptional, above and beyond!
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