Dairy Queen Grill & Chill

3.2
497 reviews
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Business Details

100 Church Hill Rd, Somerset, WI
54025-9024, United States
(715) 247-5428
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
100 Church Hill Rd, Somerset, WI
54025-9024, United States

Hours

Reviews

3.2
497 reviews
5 stars
156
4 stars
101
3 stars
72
2 stars
45
1 star
123

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently noted slow service, particularly during busy hours, with long wait times reported in both drive-thru and in-store.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served, leading to customer frustration.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing poor customer service and unprofessional behavior.

Food Quality

While some customers enjoyed the ice cream and certain menu items, many expressed disappointment with the overall food quality, citing cold or poorly prepared meals.

Cleanliness

Several reviews pointed out cleanliness issues, particularly in the bathrooms, which detracted from the overall dining experience.
  • RR
    Robert Neuman (Robby)
    Nov 11, 2025
    1.0
    They shrunk the burgers and sandwiches by 70% but they still cost the same. Dairy Queen is of the PAST.
  • CR
    Cindy Reberk
    Nov 10, 2025
    2.0
    The reason for these scores is because we went in for lunch. November 10th it was 30 degrees outside and they had the door open; it was freezing in there. When asked why I was told it was warm in the morning so they opened the damn door. Now don’t you think they would have shut the door NO! Everyone was freezing in there! Very poor of the staff! I’m glad they have more Dairy Queen’s around. It ma be a long time I ever go back there. Miserable lunch.
  • JA
    Johanna Alling
    Oct 19, 2025
    3.0
    What I like the most about this establishment was the quick service. Unfortunately I was not impressed with the lack of strawberries on the banana split.
  • BH
    Beth Hendee
    Jun 21, 2025
    5.0
    Went thru drive thru, friendly efficient service. The desserts were well made.
  • AB
    Abigail Breeze
    Jun 21, 2025
    1.0
    The food was mid and the service was excellent but the atmosphere was very smelly and musty and HOT. I asked one of the employees about the temperature and they said the owner doesn’t let them use the AC?!?!?!?! There is visible beads of sweat on all the employees and it’s hotter in here than it is outside when it’s 90 degrees out.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Somerset, WI?

Dairy Queen Grill & Chill is open from 10:30 AM to 9:00 PM Monday through Thursday and Sunday, and from 10:30 AM to 10:00 PM on Friday and Saturday.

What type of food and treats does Dairy Queen Grill & Chill offer?

They serve soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes.