Customer Service
Many customers reported rude and unprofessional behavior from staff, particularly during morning shifts, leading to a negative experience.
Cleanliness
Numerous reviews highlighted issues with cleanliness, including dirty floors and unkempt dining areas, which detracted from the overall experience.
Order Accuracy
A significant number of customers experienced issues with incorrect orders, including wrong drinks and missing items, leading to frustration.
Food Quality
Several reviews mentioned poor food quality, including stale donuts and improperly prepared items, contributing to dissatisfaction.
Staff Friendliness
While some customers praised friendly staff, others noted inconsistency in service quality, with some employees being helpful and others displaying a lack of care.