Customers frequently praised the staff for being friendly, courteous, and efficient, although there were notable complaints about rude behavior from some employees.
Food Quality
While many reviews highlighted the deliciousness of the food, particularly the ice cream and burgers, there were several complaints about inconsistent quality and freshness.
Order Accuracy
Numerous customers reported issues with incorrect orders and poor follow-up service when mistakes were made.
Pricing Concerns
Several reviews mentioned that prices seemed high for fast food, especially without coupons, leading to dissatisfaction among some customers.
Cleanliness and Atmosphere
The restaurant was generally described as clean and welcoming, although there were isolated complaints about unpleasant odors.
MM
Mitch
Jan 3, 2026
5.0
Very good cashier cool beans food I love it
JK
Jason Kuechenmeister
Dec 13, 2025
5.0
Always fast drive through service and nice people.
SS
Shane
Nov 27, 2025
3.0
If you don't have a coupon it's expensive. Im hoping people are starting to catch on that Covid is long over. And almost 15 dollars for a fast food meal is ridiculous. You can go to a sit down dinner for 2 for less.
BR
Brandon Roembke
Nov 26, 2025
1.0
Do not give this place your business. I ordered a custom cake 2 days in advance and when I showed up at the time agreed they didn’t even make it. All 3 employees acted like it was their first day on earth and scrambled into the back to half ass throw together a cake. I would give them zero stars if possible.
HK
Hali Kreuze
Oct 27, 2025
5.0
I've been here a few times because I live nearby, and the staff are always kind and courteous. I usually order inside and the store is clean. I received an ice cream cake for my birthday recently too, and it was well decorated and exactly what I expect from a DQ. Thanks guys!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Saint Francis?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM.
Where is Dairy Queen Grill & Chill located?
It is located at 3040 E Layton Ave, Saint Francis, WI, 53235-5735, USA.
What types of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, and ice cream cakes.
Does Dairy Queen Grill & Chill provide family-friendly services?
Yes, the location offers booster seats, high chairs, seating, restrooms, and is wheelchair accessible, welcoming families and children.
Can I order food online from this Dairy Queen location?
Yes, you can order for pickup online at https://www.dairyqueen.com/en-us/order/pickup/n/42173/.
Is there a drive-thru available at Dairy Queen Grill & Chill on E Layton Ave?
Yes, this location features a drive-thru service for convenient ordering.
Does Dairy Queen Grill & Chill offer any mobile deals or rewards?
Yes, they offer Mobile Ordering & Rewards and promote exclusive deals through their app.
What nearby places can I visit along with Dairy Queen Grill & Chill?
Nearby you can visit Cricket Wireless Authorized Retailer for mobile needs, Coin Wash Laundromat for laundry services, and R&R Sports Fishin' Hole for sporting and fishing supplies.
How can nearby businesses like Liberty Tax Service and Dollar General benefit me when visiting Dairy Queen?
After enjoying your meal at Dairy Queen, you can conveniently visit Liberty Tax Service for tax needs or Dollar General for shopping nearby in the Layton Ave area.
Are there other food options near Dairy Queen Grill & Chill?
Yes, Cousins Subs and Saraphino's Italian Restaurant are nearby dining options if you're looking to explore other meals.