Panera Bread

Reviews

• MG

  matthew gleason

  4 days ago
  1.0
  Forgot a whole sandwich, like that's the whole reason of ordering food. How do you forget the main course, imagine going to a movie theater and ordering popcorn and only getting a bucket.
• AB

  Ashur Banipal

  Nov 15, 2025
  1.0
  This was my first experience using Panera Rewards and their free delivery offer, and I would not recommend it. I placed my order at 6:23 pm with an estimated delivery of 6:55 pm. Once the driver picked it up, tracking showed he was nearby and had one stop before mine—but over the next hour, we watched him make additional drop-offs and then pick up from two other restaurants. When I called the restaurant, they told me this happens frequently because their deliveries are fulfilled through DoorDash. The staff member kindly offered vouchers for a future visit, and she said to call back if the order never arrived. I also called the driver, who explained that DoorDash kept sending him on new runs that popped up after he picked up our food. He started out less than five minutes away, but the order didn’t arrive until 7:20 pm. Both the driver and the restaurant were apologetic, but the system itself is clearly broken. The driver even said he had to skip a drop-off just to finally bring us our order. Another issue: Panera’s system doesn’t allow you to tip the delivery driver—only the restaurant staff. That might explain why DoorDash orders (even those placed later) seem to get prioritized over Panera Rewards delivery orders. When the food finally arrived, the soups were lukewarm, the French onion soup was missing croutons, and the banana was both green and already soft/rotting. (Ironically, I added the banana only to meet the $25 minimum for free delivery, even though the Rewards sign-up offer said delivery should be free on orders over $10.) The salads also came with barely any dressing. Overall, it feels like Panera’s quality and delivery system have really gone downhill. I hope they address these issues, because this experience was extremely disappointing.
• JG

  Jenna Goode

  Nov 13, 2025
  1.0
  Black unidentified crusty flakes of mold or dirt or someone dropped it on the floor and served soup in it. When brought to the attention of the staff they were rudely discussing in earshot that it couldn’t have been mold multiple times when they served this to a pregnant customer. Clearly they do not clean their soup bowl holders well or do not follow proper food safety procedures to serve this. Would not recommend this location at all.
• TF

  Trinidad Fuentes

  Nov 9, 2025
  1.0
  My sister ordered us 2 pick 2 meals. I got the avocado BLT with cheddar broccoli soup and a baguette. No avocado on my sandwich and no baguette. The sandwich was horribly made looked like whoever made it out threw stuff on there. Terrible service and management. This food is too pricey for you guys to mess up this much. It’s always this location.
• JS

  John S

  Nov 6, 2025
  1.0
  Ordered 2- 1/2 Grilled Cheese and Autumn Soup. Soup was lukewarm. Yuck. Grilled Cheese was limp warm bread, NOT TOASTED and a glob of cheese in a ball. Appears it was microwaved. Yet again poor quality and whoever did my order shows they don’t care. Expensive food for such poor quality. Party of 2 and we won’t be back.

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