Panera Bread

Reviews

• TD

  Tiffany Donaho

  1 day ago
  1.0
  So I tried to make a Togo order online for 15 mins or so used multiple devices. I was on my way to work I wanted the asiago bacon egg and sandwich. Normally takes while to wait in food so I wanted to get ahead and place my order. It wouldn't let me order online by the time I was already at drive thru pull up at 10:31 am said they would not make it breakfast was over so I thought ok maybe it's the egg... They serve asiago bagels all day. They said no do I ask for a toasted asiago bagel a side of bacon and a piece of cheese they said that they could do that for me smh . It's the same thing besides putting it all together. I told them that I spent over 15 minutes trying to put in my order even tried to call the store still no luck. I understand that breakfast is over at 10:30 but everything I wanted you serve all day besides the egg which I was okay with not having.
• CC

  C

  Dec 28, 2025
  5.0
  best sandwiches around year round the soups are a must as well
• GR

  Gary Riley

  Dec 22, 2025
  1.0
  Disappointed to arrive and find they were out of soup and mac & cheese.
• LL

  Lj1208

  Nov 28, 2025
  3.0
  I love everything about it but they discontinued the chipotle bacon flatbread witch made me stop eating there but overall pretty good
• AB

  Ashur Banipal

  Nov 15, 2025
  1.0
  This was my first experience using Panera Rewards and their free delivery offer, and I would not recommend it. I placed my order at 6:23 pm with an estimated delivery of 6:55 pm. Once the driver picked it up, tracking showed he was nearby and had one stop before mine—but over the next hour, we watched him make additional drop-offs and then pick up from two other restaurants. When I called the restaurant, they told me this happens frequently because their deliveries are fulfilled through DoorDash. The staff member kindly offered vouchers for a future visit, and she said to call back if the order never arrived. I also called the driver, who explained that DoorDash kept sending him on new runs that popped up after he picked up our food. He started out less than five minutes away, but the order didn’t arrive until 7:20 pm. Both the driver and the restaurant were apologetic, but the system itself is clearly broken. The driver even said he had to skip a drop-off just to finally bring us our order. Another issue: Panera’s system doesn’t allow you to tip the delivery driver—only the restaurant staff. That might explain why DoorDash orders (even those placed later) seem to get prioritized over Panera Rewards delivery orders. When the food finally arrived, the soups were lukewarm, the French onion soup was missing croutons, and the banana was both green and already soft/rotting. (Ironically, I added the banana only to meet the $25 minimum for free delivery, even though the Rewards sign-up offer said delivery should be free on orders over $10.) The salads also came with barely any dressing. Overall, it feels like Panera’s quality and delivery system have really gone downhill. I hope they address these issues, because this experience was extremely disappointing.

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