Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.8
415 reviews
5 stars
192
4 stars
93
3 stars
43
2 stars
26
1 star
61
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude or unprofessional behavior from staff, with many experiences highlighting long wait times and poor communication.
Food Consistency
There were mixed reviews regarding food quality, with some customers noting declining standards and issues with incorrect orders or missing items.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the dining area and drive-thru, including dirty tables and bugs.
Pricing
Several customers expressed concerns about high prices relative to portion sizes and food quality.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and enjoyed specific menu items like blizzards and milkshakes.
JL
Jeremy Lorenz
Feb 5, 2026
5.0
Great food. Great service. Staff is very polite and accommodating towards me at least. Visit this location twice a week for over a year now. Always clean, Always good service 👌
BL
Big River Leather
Jan 20, 2026
2.0
This place - I keep telling myself I'm never going back but often options are limited in Prescott.
Blizzards - The amount of ingredients they use is pathetic. My wife worked for corporate DQ so we are very familiar with what the recommended amount to use is, not to mention going to other DQs (River Falls is great) for comparison, and the employees have been told to go light on ingredients. This has been confirmed by ex employees as well. Over 30 years of being in this locale this has been a consistent issue.
Counter service is typically bad at best. No smiles, eye rolls, not welcoming. Like they are serving their brother at home. Granted, it has been a while since I've visited the counter but the ownership is the same and this is an ownership/management issue.
Recently I pulled into the parking lot for some lunch. I texted my wife asking her if she wanted anything and was waiting for her response. Parking lot was snow covered but I knew where the parking spots are in the lot. Manager kid(?) came up to my truck and bluntly told me I was blocking HIS drive through lane which was incorrect, the lane was behind me between me and the Subway parking spots. I was caught off guard by his rudeness so I just said "OK then" and left getting my lunch at the local grocery store, letting him know as I was leaving I was waiting to order food, which he ignored.
I'm sure in another year or two I'll have a lapse in judgement and go through again for a weak blizzard.
The inside seems nice enough, I don't recall every having an issue with that. There is a nice patio you can see the river from with umbrellas.
LG
Laurie Gondreau
Nov 22, 2025
5.0
A great place for Dilly bars and heavy, thick milkshakes.
RL
Ron Lind
Sep 17, 2025
1.0
This DQ is definitely hit or miss. Not so much with the food being so..so, or the high cost of a DQ treat, but the discourteous, impolite, disrespectful, and downright rude supervision and a few workers there. DQ "promise sign" on front counter states ".. have a smile .. something wrong we'll make it right.. and on and on". Well.. not this DQ. Tues 9/16/25 tried to discuss a concern with a lady trainer there, and got the third degree of belittlement, and was asked to leave. It's the people that make a business thrive.. and this place is usually empty for a reason. This "trainer" needs training. 👍👊
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours for Dairy Queen Grill & Chill in Prescott, WI?
Dairy Queen Grill & Chill in Prescott, WI is open daily from 10:30 AM to 9:30 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill offers drive-thru service for convenient ordering and pickup.
Are there options for families with young children at Dairy Queen Grill & Chill?
Yes, the restaurant provides booster seats, high chairs, and is family-friendly and welcoming to children.
Can customers access free WiFi at Dairy Queen Grill & Chill?
Yes, free WiFi is available for customers at Dairy Queen Grill & Chill.
What types of food and treats are specialties at Dairy Queen Grill & Chill?
Specialties include Blizzard® Treats, Chicken Strip Basket, Grillburgers®, soft-serve ice cream cones, shakes & malts, and DQCakes.com desserts.
Is outdoor seating available at Dairy Queen Grill & Chill?
Yes, there is outdoor seating available for customers at Dairy Queen Grill & Chill.
Where is Dairy Queen Grill & Chill located in Prescott, WI?
It is located at 328 Lake St N, Prescott, WI, 54021-1724, USA.
Are there any nearby places to visit before or after dining at Dairy Queen Grill & Chill?
Yes, nearby attractions include the Prescott Clock Tower and the Prescott Area Historical Society, which are great spots to explore before or after your meal.
Which nearby restaurants can I visit along with Dairy Queen Grill & Chill?
Nearby dining options include Enrique's Taco House, Subway, Muddy Waters, Lucille’s, and Kitchen Table, offering a variety of fast food, Mexican, American, and breakfast options.
Are there convenience stores or gas stations near Dairy Queen Grill & Chill?
Yes, nearby convenience stores and gas stations include Holiday Stationstores, BP, Freedom Valu Center, and Circle K, which can be useful for quick stops during your visit.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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