Dunkin'

Reviews

• SR

  Sarah Rewey

  1 day ago
  1.0
  THEY forgot 2 sandwiches, when I called back about it, they want me to wait in another 30 minute long line on a sunday morning, while they closed their lobby. When we already paid and they cant refund, yet we cant wait in another line and still havent eaten. BUT they LITERALLY could simply walk the food THEY forgot, outside. But theyre rude on the phone with paying customers and disrespectful, even when it comes to their mistakes. Altogether their workers dont put enough thought in before handing food to the buyer. If you go to this dunkin, DOUBLE CHECK you got EVERYTHING you ordered. Because they dont like to comply with customers.
• SP

  Sheila Place

  4 days ago
  3.0
  Why would any place of business not have a working phone number to contact them . You get a message that states the person you’re trying to reach doesn’t have their voicemail set up . What a joke .
• TW

  Tim Wirt

  Nov 14, 2025
  2.0
  Prob the 4th or fifth time now Ive been disapointed with this places employee service. This evening tipped my trigger. Apon activating an offer in the app that clearly states the offer would be applied with a qualifying drink purchase. I purchased a signature Medium Iced mocha Latte. Apon arriving at the drive up menu im told to please wait. Well, one care in front of me turned into about a 3 min wait. Ok, nothing much to complain about there. I asked the lady if the offer is on my mobile order and she stated that it was not. I said could you please put it on for me as it was a free piece of their Pumpkin loaf with icing that came with a drink purchase. She said I can't change a mobile order. I said ok, could I still get my item co sidering it is free already regardless. She more the less tells me no I can't. I told her the item is free regardless whats the problem? Said I would have to reorder again. I said whatever and drove to the window. I than showed her the offer on my phone thru the Dunkin app.she instantly came back with I dont even have that app so I can't do anything. 3 women standing at the window working. I get my mocha and notice right away there is nowhere near the amount I regularly get with a medium drink. Half way outta town I finally get a sip of my beverage and I can taste absolutely NO coffee whatsoever. If it ain't a pissy attitude when I ask for a bigger straw on my beverage, or clearly noticing my beverage dont have the usual toppings it typically does. I show up one of the times the coffee is sorely needed and this employee wants to play games because I questioned an offer in there app. Why couldnt you have just gave me the slice of pumpkin loaf that was clearly offered with a drink purchase I wonder?
• SS

  sara smith

  Nov 4, 2025
  5.0
  The ladies here are always cheerful and i love the new Candy Bar latte
• JJ

  Jake

  Nov 2, 2025
  1.0
  Terrible, not patient at all to take my order and then messed it up. Starbucks is better down the road

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