Chipotle Mexican Grill

Reviews

• LA

  Leah Amegashitsi

  Nov 12, 2025
  3.0
  The staff seemed frustrated or annoyed? The staff that was at the register was great, there was a woman training another woman and she did a great job. The staff that was serving the food seemed like I was an inconvenience for her. The chips were horrible, stale and overly salty. The guacamole was brown and overly salty. Maybe I came in on a bad day?
• JF

  Jake Ferguson

  Nov 9, 2025
  1.0
  This seems to be a trend at this location, they have once again made something so far off from what was ordered. I don’t understand how someone adds ingredients that aren’t ordered on the receipt. We use the chipotlelane for its convenience but they get disturbed when we come home to orders made wrong. People have allergies and dietary restrictions so that’s why we order certain things. To add something like sour cream onto something that contains no diary is unacceptable.
• CB

  Christopher Borkenhagen

  Nov 4, 2025
  3.0
  Everything was good, food wise, but the blonde, younger boy, definitely didn't want to be there tonight. His expressions, posture, tone, made it borderline unbearable. No one needs to spend money at restaurants, and this just solidifies how bad capitol dr restaurants are, and can be, in Pewaukee. The one other person I encountered, was very polite. I wish he just did the whole transaction. You need more of the Latin guys personality, like I encountered, and far less like the blonde kid. I used to manage a Chipotle, and customer service, cleanliness, and the quality of the food was always the number one priority. Im tired of 1 pos that ruins it for all the other workers, at Restaurants. Get rid of the attitudes, hire people that deserve the job, understands the mission, and buys in daily.
• JJ

  Jenna Johnson

  Oct 28, 2025
  1.0
  I was very disappointed in my burrito bowl. There was barely any meat on it and the meat that was on there was burned to a crisp.
• KS

  Krystle Stingle

  Oct 15, 2025
  1.0
  I have been coming to this chipotle for quite some time. I have never had any issues. The food was terrible this time. The lettice looked bad when the girl pulled it out of the container and yet I still ate it. The flavors were off and it was so messy, I literally threw my entire $20 meal away. In addition, I could NOT believe how I was treated. I ordered a soda. When I went to fill up my soda, the soda machine said that the ice machine was broken. I never would’ve bought a soda had I known that there was no ice. So I asked for a refund on my soda. I was very rudely met by the cashier explaining that there’s a note on the machine and she can’t refund me over ice. I explained that I understood that I didn’t want the soda anymore. I wanted a refund on the soda. Why would I want warm soda? I suggested they put a sign near the register that the ice machine was broken and that they could get it from the back/drive thru. Not once did she tell me that ice was availble there, she just motioned that she could get it. How would I know that? She went on to explain the ice machine has been broken for over a week and that it’s not her problem. Again, why would I know that. Offer to get your customers ice. It's not that hard. I just wanted a cold soda. I did finally get ice and went to fill up. The soda was flat. I cannot believe how I was met with such a rude attitude from the host. What happened to good customer service? I will never be visiting this location ever again. Train your staff better.

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