Many customers reported long wait times for delivery, often exceeding an hour, contradicting the 'freaky fast' slogan.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and poor handling of complaints.
Customer Service
Feedback indicated a lack of professionalism and respect from management and staff, leading to negative customer experiences.
Food Quality
While some customers enjoyed the food, there were complaints about inconsistent quality and freshness, particularly with delivery orders.
MW
Merissa Wiedoff
Feb 19, 2026
1.0
I placed an order for one sandwich at 7:36 PM. By 7:55 PM, the tracker showed it was out for delivery. I live less than 10 minutes from this location, even with traffic lights.
At 8:13 PM, the tracker marked my order as delivered, but I had not received anything. When I called, I was told the driver would be there in a few minutes. By 8:20 PM, it still had not arrived. At that point, nearly 45 minutes for a single sandwich felt unreasonable, so I called back and canceled the order. As I was leaving to get food elsewhere, the driver finally arrived at 8:25 PM. I informed him I had already canceled the order and asked him to either keep it or return it. Unfortunately, this experience was frustrating enough that I won’t be ordering from this location again.
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C hussel
Feb 14, 2026
2.0
Sloooooow! I waitied on 2 sandwiches for like 17 kinutes at 11pm at night when no one else was there. They kept tellingme "a few more minutes" but still waited much longer. Freaky fast? More like freaky forget that...
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Wesley Whitty
Jan 30, 2026
1.0
Every single time I order it takes over a hour to deliver it and here I am again a hour after I ordered 1 sandwich and nothing
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Skylar Nourse
Dec 20, 2025
1.0
manager is extremely disrespectful and unprofessional to not only his employees but the customers too. he laughed in my face at me for pronouncing a sub wrong. made me not want to come back but i did and this time he laughed in my boyfriends face and refused to fix an order that they messed up.my boyfriend told them how he wanted his sub, and they even had repeated it back to him. then when it came out wrong they claimed my boyfriend didn’t tell them it right, and refused to fix it or make him a new sub. even if the customer said the wrong thing WHICH HE DIDNT, the restaurant should always fix the order instead of forcing them to eat something they don’t want? absolutely ridiculous the manager is on a power trip and extremely rude and disrespectful to everyone. i’ve even seen him mistreating his employees. he needs training in how to be a manager because he shouldn’t be one. he makes customers feel uncomfortable and unwanted in every single experience i’ve witnessed and been a part of. he doesn’t even say please thank you have a nice day ANYTHING i’ve never met a person so wrong for their job. managers are the face of the restaurant and he is giving jimmy john’s a bad rep and making you guys lose customers. insane
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KB Management
Dec 20, 2025
1.0
Under poor management. Avoid going to this jimmy johns. Every visit I have a bad experience. Forgotten subs, low effort, and not customer oriented. The managers on site have horrible customer service, never treated right. Last time I spent over $50 here for my family and they messed everything up. They have horrible attitudes, mess up orders, and don’t seem to want to fix any of the problems.