They gave us a salad with rotten lettuce, so we asked for a refund for the salad. We paid with a card and they refused to refund it back to the card. The employee was the most unprofessional I've ever experienced, called us liars and said we're being rude and difficult because we wouldn't drive back and sit in drive thru again for a cash refund (after working a 12 hour shift and with a newborn at home). I was a customer for 30 years. Never again. I'll include a photo of that lettuce your employee said we were lying about.
Edit: ah yes the generic response...I've already contacted your "fan relations", it solved nothing. Done with you.
JF
Jon Fluette
Mar 17, 2026
5.0
Great place with good reward system. Very friendly staff any they will write anything on an ice cream cake for you. I have had some odd requests for work events.
KH
Kijuan Hill
Mar 3, 2026
1.0
Dont oder form this oone the gamble on getting your oder right isn't worth the gamble
NM
Nicholas McKinley
Feb 27, 2026
1.0
Genuine drop in quality especially on delivery, won't get your items or they will give you a "chicken strip" that wouldn't even qualify as a nugget. EDIT: Benefit of the doubt I ordered again, they once again forgot half my order in the bag despite being on the printed receipt. Reading and looking in the bag should be the bare minimum and if I could rate lower than zero I would. Genuinely talk to your employees because its getting ridiculous and a 3.6 star rating is honestly generous at this point
SW
Steven Weber
Dec 15, 2025
4.0
My wife and I occasionally stop at Dairy Queen for their chicken strip basket and ice cream of course, always pleased with the service and the food
What are the operating hours for Dairy Queen Grill & Chill on weekdays?
The restaurant is open from 10:00 AM to 10:00 PM Monday through Friday.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, this location features a drive-thru for convenient ordering and pickup.
Is there outdoor seating available at Dairy Queen Grill & Chill?
Yes, outdoor seating is available for customers to enjoy their meals in the open air.
Are there facilities for families and young children at this Dairy Queen location?
Yes, the location offers booster seats, high chairs, family-friendly seating, and welcomes children.
Does Dairy Queen Grill & Chill have restroom facilities and wheelchair accessibility?
Yes, restrooms are available and the facility is wheelchair accessible to accommodate all guests.
Is Dairy Queen Grill & Chill open on public holidays?
The restaurant is closed on Thanksgiving Day (Nov 27), Christmas Day (Dec 25), New Year's Day (Jan 1), April 5, and Independence Day (July 4). On Christmas Eve and New Year's Eve, it is open from 10:00 AM to 4:00 PM.
How can I order food online from Dairy Queen Grill & Chill in Oshkosh?
You can place an order for pickup through their official website at https://www.dairyqueen.com/en-us/order/pickup/n/11598/.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby, you can visit Li Yangs Chinese Restaurant for Asian cuisine, Taco Bell for Mexican fast food, or Pizza Hut if you're in the mood for pizza. For shopping, Dollar Tree and Oshkosh Furniture Direct are close by.
Are there convenient services near Dairy Queen Grill & Chill, such as gas stations or ATM facilities?
Yes, nearby you will find gas stations and convenience stores like Mobil, Northside Mobil, bp, and R-Store, which also have ATMs such as Bitstop Bitcoin ATM.
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