Wendy's

3.5
1455 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
9346 State Road 16, Onalaska, WI
54650, United States

Hours

Reviews

3.5
1,455 reviews
5 stars
505
4 stars
354
3 stars
230
2 stars
127
1 star
239

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported excessively long wait times, often exceeding 20 minutes, with some experiences lasting over 50 minutes.

Food Quality

While some customers enjoyed the food, many reported issues with cold, stale, or incorrect orders, leading to dissatisfaction.

Customer Service

The quality of customer service varied significantly, with numerous complaints about rude or indifferent staff, though some employees received praise for their friendliness.

Cleanliness

Multiple reviews highlighted cleanliness issues, particularly in the bathrooms and dining area, with some customers expressing concern over unsanitary conditions.

Order Accuracy

A significant number of customers experienced problems with incorrect orders, missing items, or food not prepared as requested.
  • SH
    Samuel Hanson
    Nov 11, 2025
    4.0
    Good food friendly workers bummer that they don’t have the breakfast deal for veterans
  • JS
    Joseph Stromei
    Oct 27, 2025
    4.0
    The late night staff at the Onalaska Wendy's was refreshingly top notch!
  • JE
    Jeremiah Erickson
    Oct 14, 2025
    3.0
    Bathrooms were out of soap and nobody took care of that when I brought it up so I had to go to my vehicle to wash my hands with hand sanitizer. Food is not what it used to be, burger wasn't half as good as it was a year ago. Chili was still good but also not what it was a few years ago. Might stop going to this location, maybe it is the problem.
  • JM
    Jakob Moore
    Sep 27, 2025
    5.0
    Fast, and surprisingly affordable.
  • RO
    Robert Obst
    Sep 12, 2025
    1.0
    Each time I’ve come in there have been no employees around and has taken 5+ minutes to order or speak to anyone.

Frequently Asked Questions About Wendy's

Is Onalaska Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.