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Jimmy John's

3.4
(276 reviews)
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Business Details

9432 Hwy 16., Onalaska, WI
54650, United States
(608) 781-4240
https://locations.jimmyjohns.com/wi/onalaska/sandwiches-843.html

About

Sandwich Restaurant

Location

Jimmy John's
9432 Hwy 16., Onalaska, WI
54650, United States

Hours

Reviews

3.4
276 reviews
5 stars
118
4 stars
47
3 stars
11
2 stars
24
1 star
76

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported long wait times for delivery, with some orders taking over two hours or being canceled due to lack of drivers.

Order Accuracy

Many reviews highlighted consistent problems with incorrect orders, including missing items and wrong specifications.

Food Quality

While some customers enjoyed the sandwiches, others noted issues with freshness, such as hard bread and soggy sandwiches upon delivery.

Customer Service

Feedback indicated a lack of responsiveness and poor communication from staff, with several customers expressing frustration over how their complaints were handled.

Cleanliness and Atmosphere

Some customers appreciated the cleanliness of the store and friendly staff, although this was overshadowed by service issues.
  • BD
    Brownie dog
    Feb 16, 2026
    1.0
    If you like standing there waiting for your food while they make food for the invisible people in the store, this is the place for you. If you believe if first come first serve, this isnt the place for you.
  • CB
    Chris Barker
    Nov 16, 2025
    1.0
    I love jimmy Johns. However this past Friday I ordered from the Onalaska wi location at 8:42 pm and I thought they closed at 10 pm. They never delivered my food and drink. Contacted them and they won't do shit. The manager i talk to said she will get back to me soon as she talks to the manager who was working that night. I want my $16 dollars refunded!
  • JE
    Junior Ellefson
    Sep 16, 2025
    5.0
    Pricey for a sub but was good.
  • AH
    Allen Hatke
    Sep 8, 2025
    5.0
    My wife likes growing up a sub sandwich every once in a while, she enjoys it
  • NL
    Nathan Lezpona
    May 30, 2019
    5.0
    Best sub shop out there
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Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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