Jimmy John's

3.4
274 reviews

About

Sandwich Restaurant

Location

Jimmy John's
9432 Hwy 16., Onalaska, WI
54650, United States

Hours

Reviews

3.4
274 reviews
5 stars
118
4 stars
46
3 stars
11
2 stars
24
1 star
75

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported long wait times for delivery, with some orders taking over two hours or being canceled due to lack of drivers.

Order Accuracy

Many reviews highlighted consistent problems with incorrect orders, including missing items and wrong specifications.

Customer Service

Feedback indicated poor customer service experiences, with rude staff and lack of communication regarding order status.

Food Quality

While some customers enjoyed the sandwiches, others noted issues with freshness and preparation, such as hard bread and soggy sandwiches.

Cleanliness and Atmosphere

Positive remarks were made about the cleanliness of the store and friendly staff, although parking was noted as a challenge.
  • CB
    Chris Barker
    Nov 16, 2025
    1.0
    I love jimmy Johns. However this past Friday I ordered from the Onalaska wi location at 8:42 pm and I thought they closed at 10 pm. They never delivered my food and drink. Contacted them and they won't do shit. The manager i talk to said she will get back to me soon as she talks to the manager who was working that night. I want my $16 dollars refunded!
  • JE
    Junior Ellefson
    Sep 16, 2025
    5.0
    Pricey for a sub but was good.
  • AH
    Allen Hatke
    Sep 8, 2025
    5.0
    My wife likes growing up a sub sandwich every once in a while, she enjoys it
  • DB
    Dadi Bear
    Aug 7, 2025
    1.0
    This Jimmy jons is right next door to a much better option for lunch. Instead of hard chewy bread and average sandwich selections go next door to Burrachos. Burrachois a fresh prepared Mexican fast food restaurant that makes amazing lunch dinner and catering option. Skip the plain sub for the burracho!
  • CC
    Cindy
    Jul 24, 2025
    4.0
    Bread was hard instead of fresh, otherwise tasty sandwich