Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.7
909 reviews
5 stars
368
4 stars
227
3 stars
103
2 stars
58
1 star
153
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and long wait times.
Food Quality
Inconsistent food quality was noted, with complaints about undercooked items and incorrect orders.
Cleanliness
Several reviews mentioned dirty dining areas and unclean restrooms.
Positive Experiences
Despite the negative feedback, some customers praised the ice cream and specific staff members for their friendliness.
MM
Melinda Murrell
Feb 13, 2026
4.0
Blizzards where good staff not very good at customer service
ES
Elizabeth Scheerer
Feb 7, 2026
2.0
Placed a mobile order, and the line was a little slow, not too bad. Got our ice cream, then was asked to pull forward and wait for our fries. It took nearly 30 minutes for them to bring the fries out, and we were not the only car out there waiting as car after car left the lot. No explanation was given to for why it took that long.
IR
i am a robot
Jan 21, 2026
3.0
Great staff. Plan on spending some time here definitely not the quickest
FH
Faith Holmes
Dec 16, 2025
1.0
We were really upset after getting a birthday cake for a friend last weekend. The employee said she had no problem writing on the cake but the writing was very crooked and off center. There were no other employees working when we purchased the cake so we couldn’t ask for it to be fixed. She should not have told us she could write on the cake if she didn’t have the abilities to do so. I had to ask my sister to scrape off the writing and put icing over the top to fix it. I would have rather had the cake blank than the writing that was put on it. Our friend would have been very disappointed if we gave it her in the original state.
MJ
Milissa Jenkins
Nov 2, 2025
3.0
Just ice cream no food items. Very odd. Wanted lunch.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours for Dairy Queen Grill & Chill in Onalaska?
Dairy Queen Grill & Chill is open from 10:30 AM to 10:00 PM Monday through Saturday and from 10:30 AM to 9:30 PM on Sundays.
Is Dairy Queen Grill & Chill in Onalaska closed on any holidays?
Yes, Dairy Queen Grill & Chill is closed on November 27, 2025, and December 25, 2025.
What types of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes & malts, and DQCakes.com.
Is Dairy Queen Grill & Chill in Onalaska family-friendly and accessible?
Yes, the location is family-friendly and offers amenities like booster seats, high chairs, wheelchair accessibility, outdoor seating, and restrooms.
Does Dairy Queen Grill & Chill have drive-thru and WiFi services available?
Yes, Dairy Queen in Onalaska provides drive-thru service and free WiFi to customers.
Can I order Dairy Queen Grill & Chill's menu online for pickup?
Yes, you can place an order online for pickup through their official order website.
Are there seating options available at Dairy Queen Grill & Chill?
Yes, they offer both indoor and outdoor seating for customers.
What nearby places can I visit before or after my Dairy Queen Grill & Chill visit?
Nearby you can visit the Onalaska Public Library for some quiet reading, Ataraxis Massage for relaxation, or Scooter's Coffee for a caffeine boost.
Is there a convenient gas station close to Dairy Queen Grill & Chill?
Yes, KWIK TRIP #767, a gas station and convenience store, is nearby, making it easy for customers to fuel up before or after their meal.
Are there any local community services near Dairy Queen Grill & Chill?
Yes, the La Crosse Area Builders Association is nearby, offering home improvement services, and the Onalaska Area Historical Society is available for those interested in local history.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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