Chipotle Mexican Grill

2.8
505 reviews
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Business Details

9415 East 16 Frontage Rd, Onalaska, WI
54650, United States
(608) 668-4463
https://locations.chipotle.com/wi/onalaska/9415-east-16-frontage-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3750
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About

Mexican Restaurant
Chipotle Onalaska is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
9415 East 16 Frontage Rd, Onalaska, WI
54650, United States

Hours

Reviews

2.8
505 reviews
5 stars
159
4 stars
52
3 stars
41
2 stars
49
1 star
204

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's poor cleanliness, with dirty tables, overflowing trash, and unsanitary conditions reported consistently.

Service Quality

While some customers praised friendly service, many expressed frustration with rude staff and poor order accuracy, indicating a lack of consistent service quality.

Food Quality

Feedback on food quality was mixed; while some enjoyed the taste, many complained about portion sizes being small and food being served cold or improperly prepared.

Management Issues

Several reviews pointed to poor management practices, including lack of cleanliness and staff oversight, contributing to a negative dining experience.
  • MS
    Mark Schiermeyer
    Dec 28, 2025
    2.0
    I think this may be the worst Chipotle I've ever eaten at. The service was fine. The food was barely warm, most of the tables were dirty, there were stools missing seats and a draft coming through the window. I ate my food and got the heck out of there. I will not be visiting this particular Chipotle again and I do not recommend it at all.
  • MV
    Michael Velasquez
    Dec 27, 2025
    1.0
    Gave me about 5 pieces of steak. Pretty sure it was the manager. It was on 12/27 at 4:20 pm. I asked for a little more because it was a small scoop and was told no it would be double, so just stood there and pleaded my case. I’ve been to chipotle 500 times I know what a full scoop of steak is. So I just walked out. Really stingy employee/manager. Worst experience I’ve had at chipotle. Now my girlfriend is mad at me too because I did not get Chipotle lol
  • CJ
    Carl Johnson
    Dec 22, 2025
    2.0
    Dirty, unkept, and not very friendly. Food was good but with the unkept aspects of the restaurant I am leary of returning.
  • BL
    Ben Leuenberger
    Nov 26, 2025
    1.0
    Ordered two burrito bowls BOGO deal specifically ask twice for one to have guacamole which ended up not having and a side of guacamole which didn't get and apparently ended up with a chicken burrito that didn't order in my bag and obviously charged for again that I didn't order I specifically ordered two burrito bowls regarding the BOGO customer's pay more attention but apparently employees are not.
  • JK
    Jannette Kantor
    Nov 13, 2025
    1.0
    I visited this location today, and I have to say it was the dirtiest Chipotle I’ve ever been to. I should’ve taken the grimy entrance doors as a warning, because the main dining area was also visibly unclean. It made me question the cleanliness of the kitchen and cookware as well. The employees didn’t seem interested in providing good service, and I felt rushed while they were preparing my food. My food wasn’t great either— the chicken and rice were cold. Overall, it was a very disappointing experience. I even overheard another customer complaining about the service while I was getting my drink.This is the closest location to me but I will not be returning.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Onalaska serve?

Chipotle Onalaska offers customizable Mexican fast-casual options such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the opening hours for Chipotle Mexican Grill in Onalaska?

Chipotle Onalaska is open daily from 10:45 AM to 11:00 PM.