Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
1232 Corporate Center Drive, Oconomowoc, WI
53066, United States
Hours
Reviews
3.5
205 reviews
5 stars
92
4 stars
32
3 stars
14
2 stars
21
1 star
46
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, unacknowledged presence, and rude staff interactions.
Food Quality
While some customers enjoyed the food, many complained about cold or improperly prepared items, including melted Blizzards and incorrect orders.
Cleanliness
Several reviews highlighted dirty tables and floors, indicating a need for better cleanliness standards in the dining area.
Staff Attitude
Feedback indicated a lack of professionalism among staff, with instances of dismissive behavior and unhelpful responses to customer inquiries.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed their food, particularly the ice cream offerings.
- FHForrest HessNov 13, 20252.0I’ve stopped here a few times, and the service has noticeably declined over the past few months. My order has been incorrect multiple times, and during my last visit the drive-thru didn’t give me my Blizzard. I waited at the window while two employees walked past me without acknowledging me. There were no other customers in the store or drive-thru. I eventually went inside and waited about four minutes before anyone helped me—one employee looked at me and then continued their conversation with coworkers. I really love Dairy Queen, but between the poor service and just-okay food, this will be my last visit to this location.
- PSPaula schOct 26, 20251.0Went there today for a banana split and they had NO BANANA, wow was very disappointed, so went to culvers.
- KAKandi AlbrightOct 17, 20251.0I’ve been a regular at this DQ since it’s close to my work, but today was my last visit. I placed a “Counter Pickup” order online, and the ordering process itself was quick and easy. When I arrived, there was an employee behind the counter who did not acknowledge me and continued bagging food. After waiting patiently, I overheard this employee loudly mock the spelling of my first name to another staff member. Not just once, but repeated it again and louder. My name is “Kandi,” and while I’ve heard jokes about my name my entire life, it was disappointing and unprofessional to experience that in a business setting. When I spoke up, the employee offered a dismissive “sorry.” I asked for their name, which they gave as “Christian,” and was told there was no manager on duty. Everyone deserves to be treated with respect, and no customer should be mocked by staff. I hope management addresses this issue so other customers don’t experience the same level of disrespect.
- MBMatthew BrenselOct 14, 20252.0Stop skimping on blizzard candies. Gave a 2nd chance and same result. Won't be back till changes are made. I understand profit isn't a dirty word but this was ridiculous.
- ADApril DeederOct 13, 20251.0Manager was super rude, It is my sister’s birthday today and we called and asked if they have any birthday freebies, Told her she needs to app And hung up the phone didn’t even say happy birthday. Was super rude
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Oconomowoc?
Dairy Queen Grill & Chill is open from 10:30 AM to 10:00 PM Monday through Saturday, and from 10:30 AM to 9:30 PM on Sunday.
Is Dairy Queen Grill & Chill wheelchair accessible?
Yes, the location is wheelchair accessible and offers amenities like booster seats, high chairs, and outdoor seating for family-friendly dining.
Does Dairy Queen Grill & Chill in Oconomowoc offer drive-thru service?
Yes, there is a drive-thru service available for convenient orders at this location.
What are some specialty menu items at Dairy Queen Grill & Chill?
The menu features Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, shakes, malts, and DQCakes.com ice cream cakes.
Are there any online options to order food from Dairy Queen Grill & Chill?
Yes, you can place orders for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/46022/ and use their app for exclusive deals.
Where is Dairy Queen Grill & Chill located in Oconomowoc?
It is located at 1232 Corporate Center Drive, Oconomowoc, WI 53066, USA.
What nearby restaurants can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby dining options include Chili's Grill & Bar, Schlotzsky's sandwich shop, It's Just Wings, and Taco Bell, perfect for exploring various tastes around the area.
Are there any hotels close to Dairy Queen Grill & Chill in case I plan to stay overnight?
Yes, TownePlace Suites by Marriott Oconomowoc is a nearby hotel where guests can stay comfortably close to the Dairy Queen location.
Which financial services are located near Dairy Queen Grill & Chill?
Nearby financial institutions include WaterStone Bank, Robert W Baird & Co., Baird Private Wealth Management, and Waukesha State Bank for your banking and investment needs.
Does Dairy Queen Grill & Chill have facilities suitable for families with children?
Yes, the location is family-friendly with seating options, high chairs, booster seats, restrooms, and free WiFi, making it comfortable for children and families.