Wendy's

3.6
855 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
9053 S. 13th Street, Oak Creek, WI
53154, United States

Hours

Reviews

3.6
855 reviews
5 stars
315
4 stars
195
3 stars
183
2 stars
51
1 star
111

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, particularly in the drive-thru, with long wait times and incorrect orders being common issues.

Customer Service

While some employees received praise for their friendliness and helpfulness, there were numerous complaints about rude staff and poor handling of customer concerns.

Food Quality

Feedback on food quality was mixed; while some customers enjoyed fresh and well-prepared items, others reported cold or incorrectly made meals.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and restrooms, affecting the overall dining experience.

Operational Issues

Customers noted problems with the lobby being closed during operating hours and inconsistent service availability.
  • ER
    Eric Rasmussen
    Jan 5, 2026
    4.0
    Better than the other locations
  • PC
    Pedro Castillo
    Dec 18, 2025
    1.0
    Slow drive thru like turtles, less money for the company
  • RT
    Rachel T
    Nov 24, 2025
    5.0
    Huge shoutout to Lucas for the job he does!!! He’s provided me with some of the best customer service I’ve ever encountered. He meets you with a smile and friendly voice. He is patient, which is extremely appreciated. I’d recommend going to this location specifically for Lucas who treats his customers so well! Thank you for all you do. It doesn’t go unnoticed. I hope he’s in a position of training because he would be PERFECT for that. If only everyone in food service had his demeanor.
  • DB
    David Brown
    Nov 19, 2025
    5.0
    Nothing wrong here, quick service, quality food.
  • BR
    Betty Ross
    Nov 9, 2025
    1.0
    I don’t know I keep giving them chances. Everytime there’s something wrong with my food. The burgers be under cook and today after a couple of months I get a baconator. To my surprise the meat is done but what’s a baconator with ketchup and mayo 🤦🏾‍♀️ how do you forget condiments on a BURGER

Frequently Asked Questions About Wendy's

Is Oak Creek Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at this Wendy's location in Oak Creek?

The drive-thru is open daily from 6:30 AM to 1:00 AM.