McDonald's

3.5
1863 reviews
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Business Details

9471 S 13th St, Oak Creek, WI
53154, United States
(414) 762-7565
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9471 S 13th St, Oak Creek, WI
53154, United States

Hours

Reviews

3.5
1,863 reviews
5 stars
650
4 stars
430
3 stars
318
2 stars
148
1 star
317

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Service Speed

Customers consistently noted slow service, particularly in the drive-thru and curbside pickup.

Cleanliness

Several reviews highlighted unsanitary conditions in the restrooms and dining area.

Staff Behavior

There were multiple complaints about rude staff and poor management interactions.

Food Quality

Customers expressed dissatisfaction with food quality, including cold and poorly prepared items.
  • HS
    hamza shhh
    3 days ago
    1.0
    It was horrible I do not recommend I called them asking a question they hung up on me terrible service I also saw cockroaches on the grill a complete safety hazard please don’t go for you’re own safety
  • TT
    Timothy Trbovich
    Jan 4, 2026
    1.0
    Drove thru person was unpleasant. Asked for ketchup…they told me they would put it in the bag. They didn’t. Fries were undercooked and over salted. Cheese on the burger was hard. Bun was crunchy and stale. They just don’t give a crap about anything once the dinner rush is over.
  • RS
    Rachel Schneider
    Jan 2, 2026
    1.0
    Always getting orders wrong and not listening to customers order when they order.
  • NB
    Nenita Borjas
    Jan 2, 2026
    1.0
    don’t bother if you have a autistic child or child with sensory issues!!! all staff laughed and refused to make a modification to my child’s food because god for bid it would take them a extra 15 seconds!!! never again, this place lost our business for good!!!
  • AM
    Asia M
    Dec 6, 2025
    1.0
    Tried to order online, apparently nothing is available after lunch? I had originally ordered 2 10 piece nugget meals, one of them was the Grinch meal with a frozen coke. When I went to pick up the order I had to wait a few minutes while the worker went to the back to confirm the order, when she came back she told me that pretty much everything on my order was only for lunch time... No where online does it tell me that the Grinch meal, or the frozen coke are just during lunch hours. It's understandable that you are out of the Grinch items, I get that, but then I had to reorder my items, and pay again. They easily could have just told me they were out of the Grinch meal, and out of the coke and offered another drink, there was no reason to have me pay again. The food also sucked and my sauces were messed up...
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Frequently Asked Questions About McDonald's

What are the regular opening hours for the McDonald's in Oak Creek, WI?

The McDonald's at 9471 S 13th St, Oak Creek, WI is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until 11:30 PM on Friday and Saturday.

Does this McDonald's location offer drive-thru service, and what are its hours?

Yes, this McDonald's has a drive-thru open from 5:00 AM to 11:00 PM Sunday through Thursday and until midnight on Friday and Saturday.