Jimmy John's

3.8
245 reviews

About

Sandwich Restaurant

Location

Jimmy John's
8907 S Howell Ave, Oak Creek, WI
53154, United States

Hours

Reviews

3.8
245 reviews
5 stars
124
4 stars
43
3 stars
18
2 stars
13
1 star
47

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Delivery Problems

Many reviews highlighted significant delays in delivery, with some orders taking over two hours and issues with wrong addresses.

Food Quality

While some customers praised the food, there were frequent complaints about stale bread and incorrect sandwich preparations.

Customer Care

Several customers expressed frustration with the lack of effective customer service, including unhelpful responses and unresolved issues.

Positive Experiences

Despite the negative feedback, some customers noted good food quality and friendly staff during their visits.
  • EG
    Erik G
    Dec 23, 2025
    1.0
    1 hour and 3 minutes for delievery 12 minutes away. Sandwich arrived so soggy you'd think they dipped it in Lake Michigan. First & last time I'll Order from this location.
  • AS
    Alan Shepard
    Dec 18, 2025
    1.0
    Delivery sucks and I tip well!! This is the last time I will place a delivery order. They suck.
  • J1
    Jmike 18
    Dec 13, 2025
    5.0
    Izzy's custom service was amazing and the food was delicious!
  • DC
    David Conley
    Nov 25, 2025
    2.0
    Wow. I have never left a review on a “fast food” type restaurant before but this was too bad not to. I understand that it’s not always going to be the best. It’s fast food after all. However, bad food has been a reoccurring theme with Jimmy John’s in the Milwaukee area. I ordered delivery for a specific time, after being 20 min late, I called, the guy told me it would be there any moment. The guy showed up 45 minutes late. I left instructions to leave at the door, he called instead to tell me to meet outside. No napkins. The order was wrong. The sandwiches weren’t cut, even though it was requested. One of the sandwiches had bread so stale my kid literally couldn’t bite through it. The wrap tortilla was so hard in spots you could snap it like a potato chip. Even the pickle was cut like a two year old would do it. I cannot describe what happened to this toasted sandwich, it was by far the worst sandwich I have ever tasted. I don’t know what they did to it but I couldn’t even chew it. I really like Jimmy John’s, but it seems like in the last two years the quality in the Milwaukee area has really gone down. Not the first time I ordered and got stale food. For spending 50+ dollars on dinner and delivery it was really disappointing. This experience was enough to put me over the edge to just not go there anymore. Not trying to complain for the sake of complaining, but my goodness please do better.
  • SR
    Shilpa R.K
    Nov 9, 2025
    1.0
    We walked in at 550 PM on Sunday evening and the guy on counter refused to take order saying that it’s too late. The stores closes at 8 but looks like the guy did not want to take our order. Too bad service. Never recommend this store to anyone on South Howell. We have been several toJimmy John’s but this guy on this stores was just rude and lazy to work on Sunday evening