Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
475 N Knowles Ave, New Richmond, WI
54017-1217, United States
Hours
Reviews
3.8
458 reviews
5 stars
215
4 stars
92
3 stars
46
2 stars
34
1 star
71
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported inconsistent service, with many experiencing long wait times and incorrect orders.
Food Quality
While some customers enjoyed the food, many expressed disappointment with cold or improperly prepared items, including undercooked chicken and poorly made blizzards.
Staff Attitude
Feedback on staff behavior was mixed; some customers praised friendly service, while others reported rudeness and lack of professionalism.
Management Issues
Several reviews highlighted poor management practices, including inadequate staff training and failure to address customer complaints effectively.
Cleanliness and Maintenance
The cleanliness of the establishment was noted positively by some, but concerns were raised about the maintenance of equipment, particularly ice cream machines.
- SBStephen BNov 15, 20253.0I like what Dairy Queen has to offer for food and dessert, but as is typical when I risk going to one, it is always slow as heck through the drive-thru. Some DQ's do just fine, but like so many this location was so slow for no apparent reason. I should have just gone to Culver's.
- JMJennifer MetcalfOct 12, 20254.0My go to place for frozen hot chocolate.
- JSJames SimsOct 3, 20254.0Me and my family get blizzards sometimes
- KEKatelyn EricksonSep 30, 20251.0I went through drive thru and ordered the easiest thing, a chocolate shake. When the guy handed me my order it looked vanilla and had malt powder in it. So I went back in and asked them to remake it. All the dude did was add chocolate syrup to it. Now it’s watery from being blended so much. Lately the service has been very inconsistent and making things wrong
- MBMichael BenderAug 10, 20251.0Last two times I ordered the Royal cheese cake the staff never put strawberries in it. I called to complain but the manager was half arse about it. He seamed to not care one bit. They didn't try to make it right after giving me something I didn't order and expected me to be okay with not getting what I paid for... I'm Trying to find the GMs number now
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill in New Richmond offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, and classic fast-food items like burgers and fries.
What are the operating hours for Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 9:00 PM.
Is Dairy Queen Grill & Chill in New Richmond open on major holidays?
No, Dairy Queen Grill & Chill is closed on November 27, December 24, and December 25, 2025.
Does this Dairy Queen location have drive-thru and outdoor seating?
Yes, this location features both drive-thru service and outdoor seating for customers.
Are there family-friendly amenities available at Dairy Queen Grill & Chill in New Richmond?
Yes, the location offers family-friendly amenities including booster seats, high chairs, restrooms, and wheelchair accessibility.
Can I order food online or via an app from this Dairy Queen location?
Yes, you can order online through their website and access exclusive deals by downloading the Dairy Queen app.
Does Dairy Queen Grill & Chill provide free WiFi to its customers?
Yes, free WiFi is available for customers at this location.
What nearby places can I visit around Dairy Queen Grill & Chill in New Richmond?
Nearby you can find Glover Park, Friday Memorial Library, and several fast food restaurants like McDonald's and Subway, making it convenient to enjoy a range of activities before or after your visit.
Is there a gas station near Dairy Queen Grill & Chill where I can fuel up?
Yes, there are several gas stations nearby including BP, providing a convenient stop for fuel when visiting Dairy Queen.
Are there any places near Dairy Queen Grill & Chill for travel services or entertainment?
Yes, Travel Leaders - Travel Now - Menomonie is nearby for travel services, and Huey's Bar is close by for casual dining and drinks.