McDonald's

3.2
790 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3680 S Moorland Rd, New Berlin, WI
53151, United States

Hours

Reviews

3.2
790 reviews
5 stars
229
4 stars
167
3 stars
136
2 stars
72
1 star
186

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff while others report rude or dismissive behavior.

Food Quality

Food quality is inconsistent, with reports of cold, stale, or poorly prepared items, alongside some positive mentions of fresh and hot meals.

Cleanliness

The restaurant is generally noted for its cleanliness, although some reviews mention issues with bathroom hygiene.

Order Accuracy

There are frequent complaints about incorrect orders and poor communication, leading to customer frustration.

Speed of Service

While some customers appreciate fast service, others report long wait times and delays in receiving their orders.
  • ST
    Sprinkle This
    3 days ago
    5.0
    We got a medium Fry's, chicken nuggets, McDouble, and a soda. When we sat on a soft bench it was really hard I expected it to be soft so I hurt my butt LOL.
  • KH
    Kaden Hutchins
    Nov 11, 2025
    1.0
    Ordered 3 meals tonight and got only 2 of them, but 3 drinks. didn’t think to check the order since all the drinks got handed to me… called for a refund and go no answer. very disappointed.
  • AN
    A Nash
    Nov 7, 2025
    1.0
    I paid for my meal at the first window. As soon as I get to the second window the Hispanic guy has my meal hanging out the window to the point he almost dropped it in my vehicle. I told him that is rude to just hand me my food in a rush & have it hanging out the window like this. He said either you take it or leave it. I grabbed it & he slammed the window on me. I asked can I speak with a manager? He said he is the manager. I said can I have corporate number? He said "No!" & said if I don't drive off he'll call the Police. That was rude & I felt that was a discriminated response being that I'm African American. I didn't get rude with him but felt the need to report him. To be threatened to have the Police called on me because I'm the one receiving rude service is an insult. I have a degree in Human Resources & my second degree in Business Management. I know for a fact this is not how Mc. Donald's expect for their business to be ran by the people they hire especially in leadership. This man needs to be fired or demoted from his position. This is not how you treat customers that are spending their hard earned money. I would like a follow up about this, this is unacceptable at all. I will never come back to this McDonald's ever again!!!!
  • YQ
    yh qq
    Oct 25, 2025
    1.0
    The (not racist) white kids were laughing the whole time they were making orders and it wasn’t a problem. Well, until they called my order number with an obvious nasal sound like a mock. They looked at me and I when I looked back they had mockery on their faces and laughed harder. This was October 25th 2025 at 4:20-ish. Your staff needs to be trained quite a bit. At least so not to laugh at customers for no mere reason. If there was something funny, then sure. But there obviously wasn’t. PS. Same day. Just tried the fries over fried and tasted sour.
  • BD
    Benito Dee
    Oct 10, 2025
    5.0
    Drive thru was so fast it was scary. I was through there in under 60 seconds I bet. Order was 💯 correct. Staff was very friendly.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 3680 S Moorland Rd, New Berlin, WI?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 1:00 AM on Friday and Saturday.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery every day from 5:00 AM to midnight, and until 1:00 AM on Friday and Saturday.