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McDonald's

3.2
(800 reviews)

Business Details

3680 S Moorland Rd, New Berlin, WI
53151, United States
(262) 786-4960
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3680 S Moorland Rd, New Berlin, WI
53151, United States

Hours

Reviews

3.2
800 reviews
5 stars
231
4 stars
170
3 stars
137
2 stars
73
1 star
189

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including cold, stale, and improperly prepared items, leading to dissatisfaction.

Service Issues

Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times, particularly in the drive-thru.

Cleanliness

Some customers praised the cleanliness of the location, while others noted issues such as unsanitary conditions in bathrooms.

Management Concerns

Several reviews pointed to poor management practices, including lack of accountability and inadequate staff training.

Mixed Experiences

While some customers had positive experiences with friendly staff and quick service, many others reported significant inconsistencies in service and food quality.
  • MT
    Matt T
    Jan 26, 2026
    1.0
    THE FOOD HERE MAKES PEOPLE SICK!! I don't know who manages or owns this McDonalds, but whoever does should be fired instantly. This place is a disgrace. STOP MICROWAVING YOUR FOOD!! I know you guys be putting the food in the microwaves all the time!! The lettuce and tomatoes on a burger shouldn't be blazing hot! The laziness is off the charts at this place!!! The food here is cold, stale, and you can tell it's been sitting out for a LONG time. The french fries they serve here are DISGUSTING!!!! Who wants old, soggy, and cold french fries 😂😂 There was a time I went through the drive thru here and had to wait 20 MINUTES TO GET MY FOOD WITH NO OTHER CARS IN THE DRIVE THRU LINE!! What were you guys doing in there? No wonder you guys work at McDonalds.😂😂😂 Also, whenever I eat their breakfast burritos, I feel sick. This place will literally make you feel ill after eating their "food". yeah man, this place should be avoided at all costs. Don't let them win by getting your money. AVOID, AVOID, AVOID, AVOID
  • JE
    Jim Evans
    Jan 25, 2026
    1.0
    I ordered the big breakfast platter with a orange juice on Jan 25. I asked for a orange juice as extra at the drive thru. The lady asked me twice if that was all. I did not check the bag until I got home. No receipt in the bag. So I call them and they say if I come back . They will give me the orange juice. It is 5 above zero below zero with the wind and snowing. 4 miles I live from this place. Not replace the order. Time I would get back home with the orange juice. The breakfast would of been colder then it was. Poor management.
  • AK
    Andrew Kirckof
    Jan 16, 2026
    1.0
    One star, the last two times I ordered here for delivery have been wrong. Most recently they forgot the burger part of the sandwich, really unsure how that happens. Additionally wanted no mayo on a mcchicken, came with mayo. Special ticket was on the wrapper. Time before this items were not in the sealed bag. Would just like this review to land somewhere with some eyes on it to drive improvement. It's unfortunate that my kids love the French fries and nuggets, and this location is so close to home for us, otherwise I likely would not come back. Tried to call the store directly and got the full ring but no answer, when to voicemail. Will give some stars back for a company response. 3/1/26 update: noticed that the comment below pushes accountability to Door Dash. Would love to understand how Door Dash places the item in the sticker sealed bag. Also missing another item today. -1 star
  • PJ
    Plythibia James
    Jan 8, 2026
    3.0
    Went through the drive through, got a quick breakfast, I got the egg mcmuffin with sausage & cheese, breakfast meal.
  • AB
    Angel Bennett
    Jan 3, 2026
    5.0
    Foods great and everything but the staff are rude

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 3680 S Moorland Rd, New Berlin, WI?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 1:00 AM on Friday and Saturday.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery every day from 5:00 AM to midnight, and until 1:00 AM on Friday and Saturday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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