Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
557 reviews
5 stars
159
4 stars
108
3 stars
85
2 stars
70
1 star
135
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and long wait times, with some expressing frustration over incorrect orders and lack of communication.
Food Quality
Feedback on food quality was mixed; while some praised fresh and hot items, others complained about cold, undercooked, or incorrect orders.
Cleanliness
Several reviews highlighted issues with cleanliness, including dirty tables and unsanitary food handling practices.
App Experience
Customers expressed dissatisfaction with the mobile app, citing issues with order cancellations and overall functionality.
Staffing Issues
Multiple reviews indicated that the location is often understaffed, leading to slow service and operational inconsistencies.
- JKJason Kasten3 days ago4.0The service was fast.I want to go get Catch app.And by the time I came back , my food was already at the table but their soft benches were hard and it also hurt my butt lol
- CWChristopher WitryNov 17, 20251.0Ordered a meal on the app and was charged and the employees did not honor the app or the charge and were rude about it blaming me. Lost my lunch time and $9
- DCDeb CNov 16, 20255.0The food is always fresh great customer service
- JNJonathan NelsonNov 5, 20255.0Great Breakfast! Great staff
- MBMiracle ByrneNov 1, 20251.0I ordered my food though the mcdonald’s app and my order was confirmed but when my dasher gets there the store closed the door in her face, I tired calling customer service, even using the chat box. They claimed they cancelled my order but I never got my money back
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 17155 W Cleveland Ave, New Berlin?
McDonald's is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's location offer drive-through service?
Yes, drive-through service is available daily from 5:00 AM to 11:00 PM.
Can I order McDonald's delivery from this location?
Yes, delivery is available daily from 5:00 AM to 11:00 PM via their delivery service.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What types of services does this McDonald's offer to customers?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Is there a mobile app available for ordering from McDonald's?
Yes, you can order using the McDonald's App available on both iOS and Android devices.
Where can I find the menu for this McDonald's location online?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html
What nearby places could I visit before or after dining at McDonald's?
Nearby places include Milwaukee Bricklayers Jatc, Baldridge College Solutions, and the Lionel Railroad Club museum, offering options for shopping, education, and entertainment.
Is there a gas station near the McDonald's on W Cleveland Ave?
Yes, CITGO OF NEW BERLIN gas station is located nearby, convenient for fueling up before or after your meal.
What professional services are located near this McDonald's?
Nearby professional services include Baldridge College Solutions for financial advising, Ken Cook Co. for printing and software development, and Shelby Lynn Designs for graphic design and fashion.