McDonald's

3.2
563 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
17155 W Cleveland Ave, New Berlin, WI
53151, United States

Hours

Reviews

3.2
563 reviews
5 stars
160
4 stars
109
3 stars
87
2 stars
70
1 star
137

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.

Food Quality

Inconsistent food quality was noted, with complaints about cold, undercooked, or incorrect orders, as well as issues with cleanliness.

Staffing Issues

Many reviews indicated that the location is often understaffed, leading to slow service and mistakes with orders.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, as well as the freshness of the food on certain occasions.
  • RG
    Richard Goodman
    Dec 10, 2025
    1.0
    Today we stopped by to grab "fast food" because the night was busy but choosing this McDonalds location was big mistake! We went inside to order so I could get a special order burger without the stuff on it thinking it would be faster. The workers are extremely messy, dropping stuff on the floor and kicking into the corner, angry about having to fill orders, one worker is on his phone, 2 workers are sitting on break, and only 2 workers are trying to handle the rush. They are all cussing and complaining about the customers. They are commenting "I wanna go home" and "These people need to go home". I asked about the Grinch special socks for our children and the response wording I got back was " we ain't got those anymore, we're out." They bagged our fries and then shortly afterwards came back and took the fries "all 4 order of fries" out of my bags and gave them to a different order for drive through. Then they tried to give me my order without the fries at all. When I pointed out they removed our fries and gave them to someone else the workers all got angry with each other and started arguing. Ours was not the only bag that things went into and out of. They gave me cups to fill 3 of our four drinks without any lids and stated that they did not have any straws. I did try to just get a refund for my order since it was so bad and taking so long but I couldn't get any worker to come over to do the refund. In the end, it took over 30 mins to get my food and when I did it was missing 2 order of fries, no lids for the drinks, no straws for the drinks, and sloppy bagging. Our food was cold from sitting there being pick apart and used to complete other orders. This was the most disgusting, unhygienic, and rude service we have ever received from any restaurant! If a negative star review was possible this would be one, this experience does not even rate 1 star!
  • PH
    Paul Heintz
    Dec 6, 2025
    3.0
    I take my son here a lot for happy meals. I've found that if you go on a weekday during the day, the service and food quality is always much better than weekends or evenings. As for the food quality, sometimes it's better than other times. Sometimes it's worse. At the end of the day, it's just McDonald's.
  • GB
    Gina Biancuzzo
    Dec 2, 2025
    1.0
    I ordered a fish filter plain no cheese no tater add mayo. . I got a week old hard crusty sandwich cold fries. And it had cheese the bun was so hard. Poor poor quality. 😢
  • EW
    Eliot W
    Dec 1, 2025
    5.0
    Cody was amazing he had such a warm heart, made my day, and was amazing overall! Very good!
  • JK
    Jason Kasten
    Nov 21, 2025
    4.0
    The service was fast.I want to go get Catch app.And by the time I came back , my food was already at the table but their soft benches were hard and it also hurt my butt lol

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 17155 W Cleveland Ave, New Berlin?

McDonald's is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's location offer drive-through service?

Yes, drive-through service is available daily from 5:00 AM to 11:00 PM.