Dunkin'

2.9
486 reviews

Business Details

(262) 785-1305
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New Berlin, WI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3500 S Moorland Rd, New Berlin, WI
53151, United States

Hours

Reviews

2.9
486 reviews
5 stars
144
4 stars
63
3 stars
44
2 stars
48
1 star
187

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, slow service, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, including burnt items, stale products, and incorrect orders.

Cleanliness

Several customers noted that the location was dirty, with overflowing trash and unsanitary conditions.

Product Availability

Multiple reviews mentioned that the store was often out of popular items, including donuts and coffee.

Staff Attitude

There were complaints about staff being unhelpful or rude, contributing to a negative customer experience.
  • MR
    Mike R
    1 day ago
    1.0
    We placed an order through the mobile app which contained multiple donuts including the limited time Valentine’s Day donuts. Upon arriving to dunkin, we said we were here to get our Mobil order, then proceeded to greet us at the window to inform us our donuts weren’t available, we asked them to add different donuts to fill the order list, and they said ok, then came back to tell us they don’t have any of our donuts. They offered to give us different donuts that weren’t what we ordered to fill in for the error, but for the 30 minute drive to dunkin, there’s no way to inform us the donuts aren’t available ahead of time? And the service was nice but the problem solving wasnt good. We did not even get the receipt but the mobile order has the confirmation
  • JL
    Jessi Lucas
    Jan 3, 2026
    1.0
    I asked if they had an ingredient list. He said no, I spent along time online to find them myself. The doughnut I was looking for the store doesn’t have. He told me that the Boston kreme and the Bavarian Kreme were the same. The ingredients online say otherwise. I think it would be helpful to have a paper copy there that is nicely organized so it’s easy to find what we’re looking for. He was not helpful. There was no one else there.
  • AM
    Aezak mi
    Dec 20, 2025
    1.0
    snack n bacon was just slightly burnt regular bacon with the lightest dusting of brown sugar and like three specs of pepper hashbrowns are soggy and some of them look like they were fried in old oil with burnt pieces, they are noticeably discolored and have little burnt bits on them. my latte has little to no sweetness despite the combined total of 5 pumps of sweetened syrup. very bitter, tastes like burnt black coffee despite getting three pumps of pumpkin and two of toasted vanilla, an order ive gotten before and it has never tasted this bitter and nasty. all in all, from what I experienced and what I saw in the reviews this has got to be the worst Dunkin ive ever been to in the state of Wisconsin. DEFINITELY not worth the roughly 18$ I spent
  • SK
    Sarah K.
    Dec 11, 2025
    5.0
    My food was perfectly heated and my iced coffee drink was delicious! Service was polite, prompt, and accurate as well. I don't want to knock other reviewers who may have had different experiences. (Just keep in mind the statistical fact that people tend to submit complaints more than they bother to submit compliments.) In my case this location met all of my expectations and then some. 5 stars, all earned.
  • AG
    Alex Garcia
    Dec 4, 2025
    5.0
    Fast paced great service at 5 am

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in New Berlin, WI?

Dunkin' is open Monday through Saturday from 4:00 AM to 8:00 PM, and Sunday from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' location offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

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Certified February 01, 2026Yext Knowledge Graph
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