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McDonald's

2.8
(980 reviews)

Business Details

(262) 363-3039
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1020 North Rochester Street, Mukwonago, WI
53149, United States

Hours

Reviews

2.8
980 reviews
5 stars
208
4 stars
160
3 stars
193
2 stars
110
1 star
309

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported consistent issues with incorrect orders and missing items, leading to frustration and dissatisfaction.

Cleanliness

Many reviews highlighted poor cleanliness standards, with complaints about dirty tables, floors, and unpleasant odors in the restaurant.

Customer Service

Feedback indicated a lack of proper customer service, with rude staff interactions and unresponsive management when issues were raised.

Food Quality

Customers experienced inconsistent food quality, with reports of cold, stale, or improperly prepared items.

Staffing Issues

Several reviews mentioned understaffing and inefficiency, contributing to long wait times and poor service.
  • BH
    Bonnie Hudziak-Oldenburg
    4 days ago
    1.0
    We stopped for a late dinner at 11:40 and were supposed to be open until midnight. The drive up automated announcement states they will be with you shortly. Nobody ever took the order. There was a truck there before us and he had the same issue and pulled off. We drove to the window, thinking that there was issue with ordering, and staff just looked at us and never came to the window. I'm thinking the drive up hours should be updated and the franchise owners should stop by and see if they witness the same customer disregard. Too bad, there aren't that many restaurants in this area and they could be making more sales on a Saturday night. Hope service changes soon. It's worth taking the trip to Waterford or another location if you're passing through, but not this one.
  • ER
    Edgar Rivera
    Feb 10, 2026
    1.0
    This McDonald’s it’s out of control. They continue to make mistakes over and over. We just order and our DoorDash delivery did not include multiple items. This is not DoorDashes mixup. I was McDonald’s and when we call the store to rectify the order, guess what, no answer. I will now have to call the corporate office to issue a form complaint.
  • GD
    Grace DuKatz
    Jan 31, 2026
    1.0
    They never have any pies. Always over price your drink and up charge it to a large. Late night workers never get anything right with your order. They make tons of mistakes and when you question them on it they ask “what do you want me to do. Worst place on earth
  • DD
    Dave
    Jan 22, 2026
    1.0
    This Mcdonalds hasn’t got an order right since Tom Martinez owned it over 20 years ago. Mukwonago, Big Bend and Muskego all went down hill with the new owner. Done with these local mcds.
  • KS
    Kody Schilling
    Jan 10, 2026
    1.0
    They forgot two of my sandwiches and then an employee came out and tried to insinuate that I was lying about the missing products.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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