Customers frequently reported slow service, long wait times, and order inaccuracies, particularly in the drive-thru.
Food Quality
While some customers enjoyed the food, there were numerous complaints about food being poorly prepared, incorrect orders, and unsanitary conditions.
Staff Attitude
Feedback indicated a mix of friendly and rude staff interactions, with several customers expressing dissatisfaction with how they were treated.
Cleanliness
Many reviews highlighted dirty dining areas and restrooms, contributing to a negative overall impression of the establishment.
Positive Experiences
Despite the issues, some customers praised the quality of specific items like blizzards and burgers, as well as the friendliness of certain staff members.
EP
Emily Patton
Oct 22, 2025
5.0
This is our favorite Dairy Queen. The staff is always so kind, especially the sweet woman working the drive thru window tonight! We have never had an issue with our orders, everything is always made quick and delicious!
CC
CAROL
Aug 10, 2025
1.0
Fries were in small broken pieces and half the amount. Employee behind counter were taking their time waiting on the people to take their orders. 4 employees and most of the tables and floors were not cleaned. Definitely wouldn't use the dirty restrooms. Must need new management!!!
RS
Robert Siegel
Jul 29, 2025
2.0
15 minutes for chili dog easy on the chili and a cheeseburger. Way too long with no one in either drive through or counter.
Hot dog smothered in chili.
Appreciate our Culvers can’t stand our Dairy Queen.
DS
Dave S
Jul 27, 2025
4.0
If it wasnt for the malts, Id never spend my money there.
KS
Kimberly Stoecker
Jul 18, 2025
1.0
Ordered a cake for my grandma's 80th birthday celebration over a week ago. Ordered in- store with an associate after waiting over 10 minutes with no one in line in front of me, just people behind the counter only helping drive- thru customers. Went to pick it up for the party today, waited another 10 mins with no one in line to be acknowledged and was told after they went searching for my cake that they must have lost the order. Now I have a party to host and no cake! I asked for them to make it right and all they offered was to try and make it quickly and give me a 10% discount. WHAT?!! DO NOT ORDER CAKES HERE THEY WILL LOSE YOUR ORDER!!
It is located at 215 Bay View Rd, Mukwonago, WI 53149-1743, USA.
What are the operating hours of Dairy Queen Grill & Chill?
It is open daily from 10:30 AM to 9:30 PM.
Is Dairy Queen Grill & Chill open on holidays?
It is closed on November 27, 2025 and December 25, 2025.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill has a drive-thru service available.
Are there facilities for families and children at Dairy Queen Grill & Chill?
Yes, the location is family-friendly, welcomes children, and offers booster seats and high chairs.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can order online via their order website: https://www.dairyqueen.com/en-us/order/pickup/n/42169/
Does Dairy Queen Grill & Chill provide free WiFi to customers?
Yes, free WiFi is available for customers at this location.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby you can visit Boneyard Pub & Grille for American pub fare, Shanahans Coffee House for coffee and cafe options, and Lococo’s Bake Shop for bakery treats.
Are there lodging options close to Dairy Queen Grill & Chill for visitors?
Yes, nearby lodging options include Baymont By Wyndham Mukwonago and Rodeway Inn, ideal for out-of-town guests.
Where can I get fuel or convenience items near Dairy Queen Grill & Chill?
You can find gas stations and convenience stores like Amoco and 5 STAR CITGO nearby for fuel and snacks.