Jimmy John's

3.3
239 reviews

About

Sandwich Restaurant

Location

Jimmy John's
5502 Washington Ave, Mt. Pleasant, WI
53406, United States

Hours

Reviews

3.3
239 reviews
5 stars
93
4 stars
43
3 stars
20
2 stars
16
1 star
67

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Many customers experienced long wait times for delivery, often exceeding an hour, which contradicts the company's 'freaky fast' promise.

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, including reports of rudeness and unprofessional behavior, particularly from management.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others reported issues with missing ingredients, soggy bread, and inconsistent portion sizes.

Inconsistency

Customers noted inconsistencies in service and order accuracy, with multiple reports of incorrect or incomplete orders.
  • TP
    TJ Paulin
    6 days ago
    5.0
    The service provided by Brayden was exceptional
  • SW
    Shaquaisha Whitnell
    Dec 23, 2025
    1.0
    Shut it down at this point I wait almost an hour for delivery every time I order . Only ever one delivery driver is sad .
  • RM
    Robert McIntosh
    Dec 7, 2025
    2.0
    The sandwich was delicious but an hr for delivery when I'm only a mile away is completely unacceptable. Their drivers should really be ashamed.
  • KJ
    Kelly Jeffries
    Dec 2, 2025
    5.0
    Such amazing service! We had a big order with different sandwiches and they handled it so well. Excellent staff!! So fast and efficient. Great customer service. Thank you!
  • KS
    Kaitlyn Schlaefer
    Dec 1, 2025
    1.0
    I called ahead to ask if they had day old bread was told they were out, but I could buy fresh bread so I drove by asked for three loaves of bread and was told by a girl who claims to be the manager that she could only sell me one or two but not three I said I called ahead and was not told there was a limit on how much bread I can buy you’re a sub shop three loaves of bread shouldn’t put you out. She told me to lose the attitude and then proceeded to tell me to shut up and get out of the store, absolutely unprofessional disgusting behavior from someone who claims to be a manager and I’ll be making sure corporate and everyone knows to stay away from this location. This girl needs to be fired.