McDonald's

3.1
813 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4905 Monona Dr, Monona, WI
53716, United States

Hours

Reviews

3.1
813 reviews
5 stars
216
4 stars
165
3 stars
125
2 stars
93
1 star
214

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of communication.

Order Accuracy

A significant number of customers reported issues with incorrect or incomplete orders, leading to dissatisfaction and the need for multiple visits to correct mistakes.

Cleanliness

Several reviews mentioned unsanitary conditions within the restaurant, including dirty tables and unclean food preparation areas.

Food Quality

Customers frequently complained about cold, poorly prepared food, with specific mentions of old fries and incorrect items being served.

Management Issues

Reviews indicated poor management practices, including lack of accountability for mistakes and inadequate responses to customer complaints.
  • JF
    Jud Frazier
    1 day ago
    1.0
    Menu does not show individual items prices, only show pricing for value meals
  • DH
    David Hardin
    4 days ago
    1.0
    This McDonald’s I’d probably go to least every time I go to the drive-through most of the time it takes forever in the mornings for them to actually answer if that’s not going on they skip people who were there for a long time someone who was just come there due to the double lane And they’ll skip you like three or four times I get coffee from all different McDonald’s from Madison all the way to Illinois area I have a specific amount of sugar and a specific amount of cream and I can tell when they don’t put the right amount in A lot of employees are lazy and don’t actually put in what is requested. I think the only one who actually does is a Hispanic older gentleman. I grabbed three frappe’s today and it wasn’t even filled up. It was above halfway filled with just a small dot of whipped cream. I have the pictures if requested just about every other McDonald’s in Madison is better than this one
  • BV
    Bird Vevo
    Dec 27, 2025
    1.0
    Abysmal service today… normally I get my food without issue but today they didn’t add my food to the menu so I was missing items from the start. After that I tried to fix it at the first window just for them to not even give me my burger. They also gave me the worst fries imaginable
  • MM
    Marguerite
    Dec 25, 2025
    1.0
    Rude.
  • HS
    Haley Shreve
    Dec 11, 2025
    2.0
    December 11th in drive thru at 630 We waited in the drive through lane for awhile. Long enough for him to take 2 other cars orders in the other lane. Thinking that maybe the buzzer didn't go off to let him know we were in that lane or that maybe something was up with our side of the lane, I pulled around to let him know that he has skipped us twice and about to a 3rd time. Wasn't mad at all at this point just a "hey we have been waiting for a bit, can you please take out order after you finish the order you are taking" He instantly had an attitude and ended up shutting the window in the middle of me talking. The issue wasn't him not taking our order in the beginning, it was the attitude he got before we ever even had the chance to speak.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's on weekdays?

McDonald's is open from 5:00 AM to 11:00 PM, Monday through Friday.

Can I use the drive-through service at McDonald's, and what are its hours?

Yes, McDonald's offers a drive-through service open daily from 5:00 AM to 11:00 PM.