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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unresolved complaints.
Order Accuracy
Many customers reported issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.
Food Quality
Several reviews mentioned cold or poorly prepared food, with complaints about old fries and unsatisfactory meal presentation.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and kiosks, contributing to a negative dining experience.
Management Issues
Customers expressed concerns about ineffective management, including lack of support for staff and poor handling of customer complaints.
CK
Chris Krumwied
6 days ago
2.0
Just left the drive thru. Very busy. The workers were nice. Ordered 2 $6 McDouble meals. One for me, one for my wife. Get home to find no fries and no sauce. Not the end of the world, just frustrating when you pay for something and don’t receive it. Oh well. Can’t act like I won’t be back lol.
TT
T
Nov 12, 2025
1.0
Dude at the counter got mad at me for asking for a cup and spoon after he forgot to give me one for my Diet Coke and McFlurry smh. Just very rude and disrespectful.
RC
Randall Carter
Nov 1, 2025
1.0
What happened to our McDonnies? This place is quite the run down dump. Disgrace to the Monona neighborhood. Sorry, not sorry. It's not worth the air pollution for the neighborhood to have an unfriendly, unwelcoming fast food restaurant. Broken monitors, empty display cases, dirty tables...yikes.
MI
Mitchell Iranmanesh
Oct 26, 2025
1.0
I stood at the front counter and got ignored for five minutes then I asked for the Wi-Fi password and then I got ignored for another 10 minutes and then I overheard the manager say there's no Wi-Fi here and then they still didn't come over even just to tell me that.
AP
Adria Payne
Oct 17, 2025
1.0
The experience I just had at McDonald's Monona Drive was horrible. And it was backed by their poor management. First of all they gave me cold food and didn't even complete my order. I ordered two 10-piece nugget meals mediums with drinks They didn't even send me the second fry I had to drive back to the store to get it. On top of both of them being cold they offered nothing for compensating for me have to drive back not a cookie and extra fry nothing and so when I got the manager to ask him if they could compensate for me having to come back to get my completed order He told me corporate doesn't allow that and I said even if you guys make mistakes and he said yep you'll have to take it up with the GM who's only here in the mornings and I said wow what if you have mistakes that happen in the evening and he said that's just how it is and it was such a poor response I will never ever ever go back to McDonald's on Monona Drive I made a mistake for suggesting that location to begin with I promise you I will never go back What poor customer service.
What are the operating hours for McDonald's on weekdays?
McDonald's is open from 5:00 AM to 11:00 PM, Monday through Friday.
Can I use the drive-through service at McDonald's, and what are its hours?
Yes, McDonald's offers a drive-through service open daily from 5:00 AM to 11:00 PM.
What delivery options does McDonald's offer?
McDonald's provides delivery, curbside pickup, same day delivery, and no-contact delivery services.
How can I place an order for McDonald's food online?
You can place an order online through McDonald's delivery website or via the McDonald's app available on iOS and Android.
What are the accepted payment methods at McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where is this McDonald's located?
This McDonald's is located at 4905 Monona Drive, Monona, WI 53716, USA.
What nearby places can I visit before or after dining at McDonald's?
Nearby you can visit Radio La Sabrosa for music, Bamboo Bodywork & Therapeutic Massage for relaxation, or the Oregon Sport Club for nightlife and sports activities.
Are there nearby services where I can get a massage or therapeutic treatment near McDonald's?
Yes, Bamboo Bodywork & Therapeutic Massage offers massage therapy and spa services near McDonald's.
Is there a driving school near McDonald's for those wanting to learn driving?
Yes, 4 Lakes Driving School is located nearby and offers driving lessons and education.
How can I earn rewards at McDonald's?
Join MyMcDonald's Rewards to earn points towards free food; more information is available on McDonald's official website.