Customers frequently reported poor service, including long wait times, inattentive staff, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, including cold, overcooked, or bland items, leading to dissatisfaction.
Atmosphere
The atmosphere was noted as lively and suitable for sports viewing, but cleanliness issues, particularly in bathrooms, were a concern.
Staffing Issues
Several reviews mentioned understaffing, which contributed to slow service and poor customer experiences.
RC
Rob Christianson
Jan 5, 2026
5.0
I was skeptical to come based on recent reviews. I was pleasantly surprised. I ate at the bar and got GREAT service from Tyler. He was attentive, positive and efficient. He made me feel like he was happy that I was there a d he provided some of the best customer service I have seen in the last year. Please make sure he gets this praise...he deserves it.
JM
Jerry Murphy
Jan 5, 2026
4.0
Revisited BWW and caught the last quarter of the Bears-Packers game. Happy to see other Bears fans there.
PA
Patty Achilli
Jan 1, 2026
3.0
High prices, compounded by small servings, food was not fresh...mediocre at best
RN
Ru N
Dec 9, 2025
1.0
If I could give a zero stars I would. I ordered 20 traditional wings over the phone because their app was not working. I called in the order and talked to the person and had them repeat the order
We picked up the order and got it home and it was the wrong type of wings. We are not able to eat the boneless wings so I called them and told them that
And asked for more wings to be made, and that we would come pick them up in an hour because that’s when my son would be able to pick it up after work
The guy who answered the phone admitted that he took my order and he messed up.
But when I asked him to pick it up In an hour, he said we could come, but it would probably be a half an hour after that before they could make it for us
So that would mean an hour and a half was not enough time for them to make an order of replacement wings that he messed up. I obviously told him that was unacceptable and asked him why they could not do it since I was giving an hour lead time He was very rude to me on the phone and curt and disrespectful Telling me that he was busy and he didn’t have time for me
I was pretty annoyed, so I asked to speak to the manager. He put me on hold and no one came on the line I tried calling back and no one picked up
They kept hanging up on my call
So I never got a refund, or the wings.
I will never come to this establishment again, and I cannot believe how horrible they are. It’s just really rude treatment. I was more than understanding and even being kind and giving them an hour to remake the wings
So, I would recommend avoiding this location at all cost because if you have a problem here you will not get any replacement or refund.
Also, I use the bathroom when I went to pick up the food and it was disgusting Never eat at a place that has a disgusting bathroom
What do you think the kitchen looks like?
NG
Nate Green
Nov 25, 2025
4.0
I love their wings & beer selection 😋 It was busy for the amount of staffing at the time I went so things took a bit longer but it was worth it!
Open & loud sports atmosphere with plenty of tvs to catch you favorite sport!
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Monona offer?
Buffalo Wild Wings in Monona offers award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.
Where is Buffalo Wild Wings located in Monona, WI?
It is located at 6544 Monona Drive, Monona, WI 53716, United States.
What are the operating hours of Buffalo Wild Wings in Monona?
They are open from 11:00 AM to 11:00 PM on Mondays and Sundays, and from 11:00 AM to midnight from Tuesday to Saturday.
Is Buffalo Wild Wings in Monona open for takeout orders?
Yes, it is categorized as a takeout restaurant, so takeout orders are available.
What is the phone number to contact Buffalo Wild Wings in Monona?
You can reach Buffalo Wild Wings at +1 608-237-8686.
Does Buffalo Wild Wings have an official website where I can view the menu or get more information?
Yes, you can visit their official website at https://www.buffalowildwings.com/locations/us/wi/monona/6544-monona-dr/sports-bar-878/
Which nearby places could I visit before or after dining at Buffalo Wild Wings in Monona?
Nearby places include 'Name of the Game' for sportswear and gifts, 'UW Credit Union' for banking services, and 'Savvy Pet Foods and Meat Market' if you need pet supplies or food.
Are there convenient services nearby Buffalo Wild Wings in Monona for quick errands?
Yes, nearby services include the Amazon Locker for package pick-up, Staples for office supplies or printing, and Western Union for money transfer services.
Can I find other dining options close to Buffalo Wild Wings in Monona?
Yes, close dining options include Taco Bell for fast food, Jimmy John's for sandwiches, and Papa Johns Pizza for pizza lovers.
How can nearby shops like 'Victra — Verizon Authorized Retailer' be useful when visiting Buffalo Wild Wings?
If you need mobile phone accessories or electronics, Victra is conveniently nearby, allowing you to shop before or after enjoying your meal at Buffalo Wild Wings.