Wendy's

3.5
1378 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2725 W. Capitol, Milwaukee, WI
53216, United States

Hours

Reviews

3.5
1,378 reviews
5 stars
472
4 stars
274
3 stars
286
2 stars
128
1 star
218

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with customer service, with some praising staff for being helpful and others reporting rudeness and poor handling of issues.

Wait Times

Many customers expressed frustration with long wait times, particularly in the drive-thru, with some noting that service was slow even when the restaurant was not busy.

Cleanliness

Numerous reviews highlighted concerns about cleanliness, including dirty dining areas and bathrooms, which detracted from the overall experience.

Food Quality

While some customers enjoyed the food, there were complaints about cold items and incorrect orders, indicating inconsistency in food preparation.
  • DW
    Demone White
    Dec 6, 2025
    1.0
    Worst time management in the world I stood in line for 1 hour for a chicken sandwich biggie bag I never stood this long and I will not be coming back after they give me attitude after I asked for money back I hate it here not recommending anyone order from here when it’s busy they have bad customer service
  • CP
    cristina Perez
    Nov 17, 2025
    2.0
    I wish they employees would do better and clean up everything it's just dirty they need to do better
  • BM
    Bennie Matthews
    Oct 19, 2025
    5.0
    A Must Visit
  • TH
    TB Hill
    Sep 11, 2025
    5.0
    The workers are awesome Tonight I had payment issues and they helped me figure out how to set the app up for payment They were patient and kind and I couldn't thank them more for the how they handled the situation Awesome service
  • SS
    Scott Smith
    Jul 28, 2025
    1.0
    Waited for 5 minutes no one acknowledged that I was waiting in line. One worker came up then was told to make a drink. Poor customer service.

Frequently Asked Questions About Wendy's

Is 27th And Capitol Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 2725 W. Capitol still open?

Yes! This Wendy's location is open and committed to serving quality food every day through dine-in, drive-thru, and delivery where available.