Wendy's

3.2
1206 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
627 E. Capitol Drive, Milwaukee, WI
53212, United States

Hours

Reviews

3.2
1,206 reviews
5 stars
337
4 stars
247
3 stars
246
2 stars
114
1 star
262

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food quality, leading to customer dissatisfaction.

Staff Attitude

Feedback indicated a mix of friendly and rude interactions with staff, with several customers noting unprofessional behavior and poor customer service.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold, stale, or improperly cooked items.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and unclean equipment.
  • MV
    Mike Vieyra
    4 days ago
    5.0
    The guy at the window that loves dogs made our day. Cheers to him making people smile.
  • NG
    nicole goebel
    6 days ago
    1.0
    My work is 4 minutes away. Was aiming to take my break at 130 and I ordered at 1:15 pm online cuz I knew it’d be awhile, I get there at 1:30 and ITS STILL not even made. No one comes to talk to me, nothing. I’m waiting and no one addresses me til at least 1:40 pm. My lunch break was only a half hour long. I didn’t get my order til 145! And I ordered at 1:15 pm! Tell me why it took 30 minutes to even make my food. And by the time I got back to work, I had like 5 min left of my break. I put in a mobile order so I wouldn’t have to take my entire lunch break waiting. I’d give some grace if they were busy, but the place was EMPTY. So I was annoyed.
  • TM
    Tomessa Marley
    Dec 20, 2025
    1.0
    After waiting for 20 minutes they ask to look at my receipt then 10 more minutes pass and they ask to see my receipt again. They are just making our order then so after 40 minutes of waiting we got our food. My cheeseburger still had pickles on it even though I ordered no pickles and my receipt stating that was in his hand as he put the sandwich in the bag. I could have gone home and ate something out of my fridge that is made to order in the same amount of time.
  • KT
    Kvng Trell
    Dec 7, 2025
    1.0
    Everytime I order from door dash something is messed up or missing. Today I bought 2 biggie bags wit medium frys, & I kid you not they put a kids value fries in one medium fry cup then small portion in the other one. But I ordered medium obviously did not care & will give you what they have instead of doing their job.
  • BR
    Bryce Richards
    Nov 25, 2025
    2.0
    This location is very hit or miss... but rarely a hit, and I only go due to proximity to my job. Today I waited for over fifteen minutes before being addressed at the counter even though there was nobody ahead of me. I didn't get a "hello" or "we'll be right with you" - nothing... but i did hear alot of complaining about an individual who had upset a few of the people behind the counter. When I was finally addressed, the young lady looked at me and word-for-word said "whatchyou want?" - I left after 33 minutes with a grilled chicken wrap feeling sorry for the people in the line that had grown behind me. Management needs to have a serious look at their staff and reevaluate priorities.

Frequently Asked Questions About Wendy's

Is East Capitol Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 627 E. Capitol Drive in Milwaukee currently open?

Yes, the Wendy's at 627 E. Capitol Drive is open and committed to serving customers every day with quality food.