Taco Bell

Reviews

• MB

  Mr. B

  2 days ago
  5.0
  It’s more about the service. The past year since 2025, the drive thru at night and the team overall has been the best. They are about business, they smile and keep it moving. Food be hot too. Just wanted to say thank you Ladies. They are also attentive to your time in the drive thru, meaning they are aware and if u have questions, they listen.
• ET

  Erick Trotter

  Mar 3, 2026
  1.0
  Food was ok, customer service was horrible waiting 28 minutes for an order under $10.00 is insane!!!
• CE

  carmen escobar

  Feb 21, 2026
  1.0
  Messed up everything and missing multiple things in a small order 👎
• NH

  Nics Not Here

  Feb 11, 2026
  1.0
  1 Star because online ordering is barren of options. Breakfast only has a wrap combo, no regular Pepsi, etc. But because it's 1 mile closer the app doesn't order from the other spot. Good job TB.
• KD

  Kavin Davis

  Jan 28, 2026
  1.0
  I appreciate Taco Bell’s efforts to introduce automation through kiosk ordering, but during a recent visit the execution negatively impacted the customer experience. When I entered the restaurant, there was no greeting or acknowledgment from staff. I only noticed the kiosk after walking in, and the customer behind me appeared just as confused. Employees were present but did not engage with customers. Automation can work well, but it requires the right employees, people who still acknowledge customers and help guide them through the process. If Taco Bell expects customers to use kiosks, there should also be clear guidance available. A simple cheat sheet or visual prompts addressing common issues, such as substitutions, would help eliminate frustration. In my experience, even employees are sometimes unsure how to handle substitutions, which makes kiosk ordering more difficult. Although I eventually completed my order, it took nearly 15 minutes. Fortunately, the restaurant was not busy at the time. With better customer acknowledgment and clearer kiosk support, this system could be far more effective.

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