Mexican RestaurantRestaurantTaco RestaurantBurrito RestaurantTex-Mex RestaurantCatererFast Food RestaurantTake Out RestaurantBox Lunch SupplierLatin American RestaurantQdoba Mexican Eats
QDOBA is a modern fast-casual restaurant with a warm, inviting atmosphere with freshly prepared, customizable Mexican-inspired cuisine. Visit QDOBA if you are looking for a family-friendly Mexican restaurant offering flavors everyone will love. Enjoy made-to-order burritos, bowls, quesadillas, nachos, tacos and more - all made with quality ingredients, including flame-grilled adobo chicken & steak, slow-cooked brisket birria, and fajita veggies. Whether you’re dining in, picking up, or catering your next event, build your entrée exactly how you want with flavorful salsas and toppings like hand-crafted guacamole and famous 3-Cheese Queso. Stop by QDOBA today or order online for pickup or delivery to enjoy the best Mexican food in town.
Numerous reviews highlighted extremely poor customer service, including unprofessional staff behavior, lack of engagement, and long wait times.
Food Quality
Customers reported inconsistent food quality, with issues such as missing ingredients, poorly cooked items, and even food safety concerns.
Cleanliness
The restaurant's cleanliness was frequently criticized, with reports of dirty dining areas and unsanitary conditions behind the counter.
Staff Appearance
Several reviews mentioned the unprofessional appearance of staff, including lack of uniforms and poor hygiene.
Management Issues
Customers expressed dissatisfaction with management's responsiveness and ability to address service and food quality problems.
DD
Darlene
Feb 1, 2026
1.0
Subject
Formal Complaint Regarding Extremely Poor Service – Qdoba Mexican Grill (803 N 16th St, Milwaukee, WI)
To Whom It May Concern,
I am writing to formally report an extremely disappointing and unacceptable experience at your Qdoba Mexican Grill location at 803 N 16th St in Milwaukee, Wisconsin.
On a cold winter Saturday night around 11:00 PM, my partner and I entered this location simply looking to purchase dinner. What we encountered instead was one of the worst customer service experiences I have had in a long time.
Immediately upon entering, I noticed that none of the staff were in uniform—no aprons, no name tags, and no professional appearance whatsoever. Employees were dressed as if they were at home or running errands. Several appeared unkempt, and the overall presentation of the staff was alarming for a food establishment.
When it became our turn to order, nearly every basic menu item we requested was unavailable. This included core ingredients such as steak, cheese, sauces, and multiple other items. On a busy Saturday night, especially for a location open until 3:00 AM, this shows a complete lack of preparation and management. Despite this, no alternatives, discounts, or compensation were offered.
I asked to speak with a manager, only to learn that the individual directly in front of me was the manager. His demeanor was careless and unprofessional, and he offered no attempt at service recovery. When I requested contact information for the general manager or corporate office, he stated he had none available. He also appeared disheveled and possibly under the influence, which raised serious concerns about leadership and workplace standards at this location.
The entire staff avoided eye contact, spoke under their breath, and showed no engagement with customers. There was no sense of accountability, urgency, or pride in their work. In today’s economy, customers work hard for their money. If customers do not matter, then clearly neither does the business being conducted.
This location reflects very poorly on the Qdoba brand. The lack of uniforms, poor hygiene, missing inventory, and ineffective management are unacceptable. The general manager of this store should be held accountable for allowing such conditions. Employees looked dirty, unmotivated, and unsupported, and the manager was clearly not fit to lead.
I am deeply disappointed and frankly disgusted by the level of service and professionalism displayed. I will be escalating this matter to corporate leadership, as no customer should be treated this way.
I expect this issue to be taken seriously and addressed promptly.
Sincerely,
Qiana Langston
KW
Kitty Welder
Jan 12, 2026
5.0
Amazing service, great portions
AN
Alma Niendorf
Jan 11, 2026
5.0
Our first time here.and l I highly recommend this restaurant. Food are fresh and there serving station displays very organized and net. Staff very attentive. We really enjoyed our meal.
MW
Meinyatta Willis-Smith
Jan 6, 2026
3.0
I Ordered A Bowl For Pickup Here & Paid For Almost Everything Extra On My Bowl & My Bowl Had Barely Anything On It. Everyone In The Noon Shift Were All Kind, But It’s Just That They Made The Bowl Wrong. I Tried To Call & No One Answered As Well.
SA
Shayla Allen
Nov 19, 2025
1.0
11/19/2025 Time stamped 0828PM
My experience at this Qdoba location was absolutely unacceptable and completely unprofessional. A young black male employee with little twists/locs gave me the nastiest attitude and interaction for no reason from the start. After I PAID for my meal, he refused to complete the transaction properly and wouldn’t hand me my receipt. Instead, he told me to “pick up your food and grab your receipt yourself” from their franchise machine.
When I politely asked for his name so I could file a complaint, his exact response was:
“I’m not giving you shit.”
That alone is beyond disrespectful and should NEVER come from an employee representing any brand.
On top of that, another employee—who identified as non-binary—was in the back laughing loudly, taking personal calls, and discussing private matters that customers could clearly hear. Completely unprofessional behavior.
Because the situation escalated due to their immaturity and lack of customer service, I had no choice but to send the entire recorded ordeal to corporate. This level of disrespect, refusal to provide basic service, and overall behavior is disgusting and embarrassing for Qdoba as a company.
This location needs immediate training, discipline, and managerial intervention. I am utterly disgusted with the experience.
Frequently Asked Questions About QDOBA Mexican Eats
Is this QDOBA open today?
QDOBA's hours vary by location and can change due to holidays or events. For the most up-to-date hours, check our website or call the restaurant. If closed, you can find another open QDOBA by using the site locator. This ensures you always know the best time to visit or place large catering orders.
What time does this QDOBA close?
To find out what time this QDOBA closes today, for dine-in, to-go, or delivery, click on the "Visit Website" link in Google Maps (above) and look for the hours of operation near the address. If the closing time is still unclear, try calling the phone number listed above to contact the restaurant directly and ask about our hours.
Does this QDOBA offer takeout or to go?
Yes, this QDOBA offers takeout, to-go, and pickup orders. You can place your order through the QDOBA app or website by clicking on the "Order Now" button and selecting "Pickup." Choose your preferred pickup time and the location where you'd like to pick up your order. When the time comes, your meal should be ready and waiting for you to take it home!
What time does this QDOBA open?
QDOBA locations typically open around 10:30 am or 11:00 am, but hours may vary by location. To find out when this specific QDOBA opens for dine-in today or tomorrow, it's best to check our webpage or Google Maps listing for the most up-to-date information on our opening hours.
Does this QDOBA offer a gluten-free menu?
QDOBA offers gluten-friendly options but can't guarantee a gluten-free environment due to cross-contamination risks. Some gluten-friendly choices include salads, bowls and proteins. Ask the manager before ordering to check regarding any severe allergies.
Does this QDOBA offer vegan or vegetarian options?
QDOBA offers vegan and vegetarian options, including beans, rice, veggies, and various salsas. Vegans should avoid menu items including cheese and sour cream, but the Fajita Veggie Post-Workout Bowl is a perfect choice for anyone following a vegan lifestyle. Inform staff of dietary needs to minimize cross-contamination.
Does this QDOBA take reservations?
QDOBA doesn't take reservations, but instead caters to walk-ins for quick, casual dining. For large groups or special requests, call ahead to speak with the manager for arrangements.
Are restaurant jobs available at this QDOBA? If so, how much do they pay and what is the age limit?
"Yes, this QDOBA may have open job positions.
Check https://www.qdoba.com/join-the-qdoba-team for potential openings.
To apply for a job at QDOBA, visit our careers page. You can easily search and apply for various positions, from entry-level to management. Our careers portal provides detailed job descriptions, required qualifications, and the application process. Simply fill out the form for the desired position and submit it online. Good luck!"
Does this QDOBA offer delivery?
QDOBA offers delivery through the QDOBA app or through DoorDash and Uber Eats. Availability varies by location. Check our website or app for delivery options. Payments are made online; cash isn't accepted. Fees and minimums apply, with occasional promotions. Delivery radius and hours may differ from in-restaurant.
Does this QDOBA take Apple Pay, Google Pay, or Other Touch-Free Payments?
QDOBA accepts touch-free payments like Apple Pay and Google Pay at many locations, but availability varies. Check our website, app or and ask a team member for accepted methods. Note: Online orders may be limited to cards or gift cards. Confirm with the restaurant for current options.
Is this QDOBA open on Thanksgiving?
Most QDOBA restaurants are closed on Thanksgiving Day in the U.S. although there are some exceptions. We recommend calling your location ahead of time to confirm holiday hours.
Does this QDOBA offer a Keto or high-protein menu?
QDOBA offers keto-friendly meals like burrito bowls without rice or beans, adding protein, lettuce, salsa, cheese, and guac. Salads and taco bowls are low-carb choices. Guests can customize as they wish to accommodate keto or high-protein diets.
Is QDOBA Mexican Eats in Milwaukee open daily?
Yes, this QDOBA location is typically open Monday through Thursday and Sunday from 10:30 AM to 10:00 PM, and Friday and Saturday from 10:30 AM to 3:30 AM. Hours may vary on holidays.
Does QDOBA offer takeout and delivery options?
Yes, QDOBA offers takeout, in-store pickup, and delivery through their app, website, or third-party services like DoorDash and Uber Eats.
Are there vegan and vegetarian options available at this QDOBA?
Yes, QDOBA offers vegan and vegetarian menu options, including beans, rice, veggies, and various salsas. Customers should inform staff to help minimize cross-contamination.
Can I use Apple Pay or Google Pay at this QDOBA location?
Many QDOBA locations accept touch-free payments like Apple Pay and Google Pay, but availability varies. It's best to confirm with the restaurant directly.
Does this QDOBA cater for large events or groups?
Yes, QDOBA offers catering services. For large groups or special requests, call ahead to speak with the manager for arrangements.
Does QDOBA have jobs available in Milwaukee and how can I apply?
Yes, this location may have job openings. Visit https://www.qdoba.com/join-the-qdoba-team to search and apply for available positions online.
What nearby places can I visit before or after dining at QDOBA Milwaukee?
Nearby places include Marquette University Institute for the Transformation of Learning, Milwaukee Charter School Advocates, Murphy's Irish Pub, and Sobelman's burger restaurant. These spots offer educational, social, and dining options close to QDOBA.
Is QDOBA Milwaukee near any public transportation or university facilities?
Yes, this QDOBA is close to Marquette University facilities such as the Union Sports Annex and Center for Peacemaking, making it convenient for students and visitors to grab a meal.
Are there other dining options near QDOBA Milwaukee?
Yes, nearby dining includes Papa John's Pizza, Angelo's Pizza, Jimmy John's sandwich shop, and The Dogg Haus hot dog restaurant, offering a variety of food choices close by.
Does this QDOBA location have wheelchair accessible restrooms and entrances?
Yes, QDOBA Milwaukee has wheelchair accessible entrances, seating, and restrooms to accommodate guests with disabilities.
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