McDonald's

3.3
1336 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5890 S 27th St, Milwaukee, WI
53221, United States

Hours

Reviews

3.3
1,336 reviews
5 stars
424
4 stars
267
3 stars
251
2 stars
113
1 star
281

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes, with many expressing frustration over slow service.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Customer Service

Feedback indicated a pattern of rude and unprofessional behavior from staff, particularly from management, leading to negative customer experiences.

Food Quality

Several customers complained about cold or poorly prepared food, with some mentioning undercooked items and overall dissatisfaction with food quality.
  • SM
    Skylar Meyer
    Jan 4, 2026
    1.0
    I sat here for over 30 mins waiting for an uber order today. Never got it. Is McDonald’s going to pay me? No. Will I be reimbursed? No. Never complained, gave them a hard time. Still waited. If you can’t handle the cars shut off deliveries. Like we have money and time to waste we’re already doing a shitty job.
  • AA
    Annamarie
    Jan 3, 2026
    4.0
    The girl that gave me my sloppy fish sandwich didnt say your welcome after i said thank you.
  • SB
    Starr Bradley
    Dec 23, 2025
    1.0
    SO BAD I JUST CAN'T WAIT TILL MY AUNTIE CALLS CORPORATE BECAUSE LIKE SHE WAS LITERALLY TALKING THE MANAGER SHE WAS TALKING CRAP BEHIND HER BACK I JUST CAN'T BELIEVE IT zero Stars I hate your place no matter what 🤬😡🤬😡🤬😡🤬😡🤬😡🤬
  • EV
    Eduardo Velazquez
    Dec 10, 2025
    1.0
    Slow service waited 30 minutes for 3 items took like 12 minutes to take my order employees showed no urgency .After taking almost the last bite of my mc chicken I found 2 long pieces of hair in my mouth . Explained how disgusted I was and said I wanted my money back they said they couldn’t refund me order just replace the sandwich. Terrible service will not be back to this location again .
  • KR
    Kristina R
    Dec 3, 2025
    1.0
    My mother and I just went to this Mc Donald’s about 30 minutes ago. Absolutely horrible customer service from the manager Sandy and a female who was taking payments at the 1st window in the drive-through. Our total was $22.63. We gave the cashier $40.63. She returned $3.00. I told her the that our change should be $18. She began shouting and screaming at me. Completely inappropriate. She said I gave her $25.63. I did not. I repeatedly told her that I was disengaging from conversation with her until the manager came. She kept shouting and saying, “I know what I’m doing. I’ve been here for a long time, etc…” The rude and insensitive manager came and said, “Why would she give you $40?” I looked her and said, “We gave $40.63 because the total was $22.63 and we didn’t have smaller bills.” She was rude from the moment she arrived to the window to assist. The manager then said, “I need to count the drawer because I am not just giving you $20.” I didn’t argue with her. She told me to pull up to the front and she would come out after counting the drawer. My disabled mother and I waited 15 minutes and still she didn’t come outside. I parked my vehicle and went inside. I informed one of the staff that I was waiting on the manager. A few seconds later the manager appeared and said, “Yeah, I counted the drawer. The money was all there.” I absolutely 100% know this is not the truth. I said, “First of all why would you have us waiting outside if you knew this??? You told us to wait and you never came. I had to come inside looking for you.” I asked for the regional number to file a complaint and request an investigation. The cameras need to be reviewed. They will be able to see if the drawer was ever taken and counted, etc… Sandy (the manager) became very rude. As I was speaking about my disabled mother being in the car, her comment was, “And what does your disabled mother have to do with this?” Little did she know the entire interaction was recorded by my cellphone. One of the customers in the lobby informed me that another employee said the drawer was never counted. Sandy should be more professional in her encounters with customers, as she never knows who the person she is engaging with is in the community. A pillar in the community at that. Attached is the receipt from our visit in case she tries to deny this incident ever happening. I look forward to speaking to regional about this absolutely horrible and demeaning incident. Also… as a result of waiting for over 15 mins for the Manager to come outside and speak to us (which she didn’t and I had to go inside and locate her) when we got home our food was completely cold. We are beyond disappointed with this establishment for their lack of customer service. We will not frequent this location any longer.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 5890 S 27th St, Milwaukee?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday. On Fridays and Saturdays, it opens at 5:30 AM or 6:00 AM respectively and closes at 11:00 PM.

What are the drive-through hours at McDonald's on 5890 S 27th St?

The drive-through is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and it stays open until 1:00 AM on Friday and Saturday.