Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,967 reviews
5 stars
786
4 stars
436
3 stars
304
2 stars
153
1 star
288
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude or unprofessional behavior from staff, particularly during late-night shifts.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about cold or stale items and incorrect orders.
Drive-Thru Experience
The drive-thru service was frequently described as slow, with long wait times and issues with order accuracy.
Cleanliness
Some customers noted that the restaurant was clean and well-maintained, while others reported unsanitary conditions.
Positive Staff Interactions
Despite the negative feedback, several customers praised specific employees for their friendly and helpful service.
- AAAl ArndtNov 14, 20254.0Had to ask at counter for butter etc .. that I already listed that I wanted on the ap.
- JSJacob ShinNov 14, 20253.0Staffs were kind. It was just normal.
- SHSean HughesNov 1, 20251.0I don't normally do reviews, but this McDonald's has to be one of the ABSOLUTE worst in customer service. Every single time there is a line wrapped around the building. They conveniently seem to have their system "go down" and can only accept cash when it's busy. If that doesn't work, they'll hit you with a direct quote like, "Sorry, but we're not taking any more orders at this time." Seems like their way of slowing down the backed up line that their incompetence created in the first place. I've never experienced a place ran so consistently poor. It's about the only impressive thing about this location.
- DGDoryan GalánOct 31, 20251.0Every time I come here, they always close a lane at night.Knowing that it's going to be packed, it doesn't make any sense to have two lanes and not have both of them open.. Takes forever to order something here never fails
- CCChaoOct 15, 20251.0My wife was harassed in the drive thru by an older male employee. I’ve sent complaint after complaint demanding answers. Demanding something be done. But it seems this McDonald doesn’t care. They don’t care about my wife’s experience or how uncomfortable she was every time he was the one to hand her food. They don’t care about how scared women must feel to have him in the drive thru. How do you call out a man that’s making you uncomfortable and scared when he’s in charge of your food? Unacceptable behavior. I’ve provided the times he’s been working. I’ve described what he looks like. McDonald’s doesn’t care that if people THEY EMPLOY make people SCARED and UNCOMFORTABLE So once again, I urge WOMEN do not go here. It’s not a safe space. You will leave feeling scared and uncomfortable because McDonald’s encourages him to keep hitting on women while in charge of people’s foods. EDIT. “We’d like to look further into this for you.” Same response every time. Nothings ever done.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 191 W Layton Ave, Milwaukee?
McDonald's at 191 W Layton Ave is open 24 hours a day, 7 days a week, including drive-thru and delivery services.
Does McDonald's at this location offer delivery and curbside pickup?
Yes, they provide delivery, curbside pickup, same day delivery, and no-contact delivery services.
What payment options are accepted at McDonald's on W Layton Ave?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a drive-thru available at this McDonald's location?
Yes, this McDonald's has a drive-thru service available 24/7.
Can I order from McDonald's using a mobile app?
Yes, you can order using the McDonald's app available on the Apple App Store and Google Play Store, or order online through their delivery URL.
What services does McDonald's offer at this location?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
What nearby fast food restaurants are close to McDonald's at 191 W Layton Ave?
Nearby fast food options include Burger King and Taco Bell, offering variety if you're exploring other dining choices.
Are there any nearby coffee shops around McDonald's where I can grab a drink?
Yes, nearby coffee shops include Al Wadi Coffee House and Dunkin', great spots for coffee or smoothies before or after your meal.
Where can I get my car washed near the McDonald's on W Layton Ave?
Nearby car wash options include Mister Car Wash and Auto Spa, convenient for a quick clean while you dine.
Does McDonald's at this location provide any rewards or loyalty programs?
Yes, MyMcDonald's Rewards lets you earn points for free food. More info is available at their official rewards webpage.