McDonald's

3.6
1973 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
191 W Layton Ave, Milwaukee, WI
53207, United States

Hours

Reviews

3.6
1,973 reviews
5 stars
787
4 stars
438
3 stars
304
2 stars
153
1 star
291

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unresolved complaints.

Order Accuracy

Many customers reported receiving incorrect orders or missing items, leading to frustration.

Food Quality

Feedback indicated inconsistent food quality, with some customers receiving cold or stale items.

Management Issues

Several reviews mentioned unprofessional behavior from management, contributing to a negative experience.

Busy Location

The restaurant is often busy, leading to long wait times and service delays.
  • TS
    Tanya Sidello
    Jan 3, 2026
    1.0
    For a McDonald's that claims to be open 24 hours, turn off your tablet. I have had to cancel so many orders and have taken a high hit on my completion rate as a delivery driver. I get lunch orders and when they do happen to be open early in the morning I am told that they're only serving breakfast, well then why are people ordering lunch from the menu that you put up there? I get an order and drive all the way here and then I'm told that they are closed. I am so tired of coming to this McDonald's and hearing that I can't fulfill the order.
  • 1M
    10 mike mike
    Dec 15, 2025
    1.0
    Idk why people are still going to McDonald's. Food sucks, staff is incompetent, prices are higher.
  • AA
    Alphonso Amaya
    Dec 14, 2025
    1.0
    This is the second time my wife went to this location for breakfast and ordered a Sausage McMuffin WITH egg and received the sandwich without egg. She didn't check either time expecting to have the correct order. I called the location to complain and let them know of this error. I talked to Mike the Manager and his first response was if my wife would have ordered the sandwich with egg she would have received it with egg. Mike literally told me what my wife ordered as if she didn't know. When I confronted him on him telling me what my wife ordered then he told me they get a lot of orders without the egg. So, he tried to excuse the error his location has done twice by what other people order. He didn't even take the time to look up the order, ask what the receipt listed, or try to look into the situation. He blamed US for the error. I asked him to speak with a regional manager or someone above him and he gave me a number immediately off his memory. This implies they must get a lot of complaints if he knows the number so well. If this is the type of manager this company wishes to employ and run their establishment, they'll continue to have extremely poor customer service and lose business. We're never going to this location again and I'll be calling their office first thing Monday morning. Do yourself a favor and go to the location on 13th and college. It's much better.
  • RR
    Robert
    Dec 12, 2025
    4.0
    Busy location
  • AA
    Al Arndt
    Nov 14, 2025
    4.0
    Had to ask at counter for butter etc .. that I already listed that I wanted on the ap.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 191 W Layton Ave, Milwaukee?

McDonald's at 191 W Layton Ave is open 24 hours a day, 7 days a week, including drive-thru and delivery services.

Does McDonald's at this location offer delivery and curbside pickup?

Yes, they provide delivery, curbside pickup, same day delivery, and no-contact delivery services.