Business Details
About
Sandwich Restaurant
Location
Hours
Reviews
3.6
230 reviews
5 stars
101
4 stars
46
3 stars
20
2 stars
14
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and unhelpful responses to complaints.
Food Quality
Several customers reported issues with food quality, including incorrect orders and unsatisfactory sandwich preparation.
Speed of Service
While some customers praised the speed of service, many others experienced long wait times for both in-store orders and deliveries.
Cleanliness
Concerns were raised about cleanliness, particularly in the bathrooms and food preparation areas.
Management Issues
Multiple reviews pointed to unprofessional behavior from management, including dismissive attitudes and lack of accountability.
- RRRoxanne RhinehartNov 14, 20221.0I placed a catering order for delivery @ noon. My delivery was 1 hour late. I call several times and encountered rudeness from the various individuals answering the phone; with one phone I was on hold for 3.19 minutes. The attitude of this location giving me the impression of doing me a favor and I was bothering them was totally unacceptable & unprofessional. If you received a catering order 7 days before, it seems to me that based on time request for delivery, these should have taken precedence vs. a back seat of you wait until we get to your order. This location and owner/manager need training of leadership and organizational skills! Although, the delivery location was 4 blocks away, I will never do business with this location or recommend to anyone. This Wells Street location gives Jimmy John’s a bad name. As an added factor my order was incorrect. But that’s why we have choices! This is not the location!
- ACAlfredo ChavezJan 30, 20225.0Bread: 🍞🥖💯 Service: 🏃♂️💨😤 Price: 🤏🤑🥪 Overall: 👌😎👍
- GNgetteo TV newsDec 22, 20185.0Stay open to 4
- AHAlexander HendersonApr 22, 20183.0Very fast