Five Guys

Reviews

• JS

  Janet Shea

  Feb 16, 2026
  2.0
  We had dinner at the Middleton Five Guys tonight, 2/16/26. We haven't eaten at Five Guys since moving from out of state two years ago, and were happy to give it a try. Big mistake. The price has become outrageous for what you get. The fries were soggy. Hamburgers were good, but you can get better at many pubs in the area, and for about the same price. Plus at pubs you get table service. My biggest complaint is the unfriendly staff. No one said hello, smiled, or said thank you. The guy taking our order couldn't even manage a smile for my 7 year old grandson. We have been impressed by the friendliness of every employee anywhere we go since moving to Wisconsin, but not this Five Guys! At least the restaurant was clean, so there's that. We won't be returning.
• MR

  Monique Reynolds

  Feb 10, 2026
  1.0
  Store didn’t have any customers, it was around 8pm on a Tuesday night. One of the team members was cleaning the ceiling lights and the others were talking in a huddle. The cashier was great. When I received my food after a 10-15 minute wait (to be expected because everything is cooked to order) my bread was stale and the burger wasn’t smashed. I thought five guys were known for their smashed burgers. I was very disappointed in that $29.52 I spent for 2 classic meals.
• MZ

  Michael Zatarga

  Nov 13, 2025
  1.0
  Grossly overrated and extremely overpriced. Tried it once, and never again. Food was edible at best regardless of "fast food" or not.
• KS

  Kati Solwold

  Nov 2, 2025
  5.0
  Incredibly nice gentlemen working there! We came for milkshakes with the kids and they were so nice, despite the mess we left. We all loved the milkshakes too!
• SS

  Still The Same

  Oct 9, 2025
  1.0
  I ordered the 3 classic combo meals. I walked in a guy is standing here ready to take our order I think his name was Brandon he had great customer service. But when we sat down to wait for our order we get our food and our Burgers we're all wrong there weren't many cooks but the two cooks that were there present go to Hispanic male and female older male female it seems like they don't understand English that well. 1st Little Classic Combo, I ordered a Double Cheese Bacon burger with tomato Lettuce Onions, Fried onions, mayo mustard, & ketchup. 2nd Little Classic was a regular 1 patty cheese burger with All The Way Toppings. Now this order was Correct. 3rd Little Classic Combo was cheeseburger with Only Ketchup. When I got the first little classic combo meal it did not have my fried onions on there or my onions. Now for the 3rd cheeseburger only that one came with everything on it. All of the meat seemed very well cooked but the bonds seem like they had just come out the refrigerator and was kind of hard and cold a little bit. I was really dissatisfied with this order with it being the second time at Five Guys in my entire life I decided to take my children to eat there for the first time. It's our order being $50 I expected differently I expected our meals to be 100% but it was not. The manager I guess Brandon walk so fast that you can't hardly catch him to tell him about the problem the issue here. I myself have went along with my two daughters on Monday on the East Towne Mall area of Madison and oh my gosh me eating there for the first time was a one everybody I took I just kept saying this is so good I can't believe this is so good that's what me and my daughters kept replying to each other. Now I'll have to tell her that I went to the other five guys over in Middleton which I was totally dissatisfied and I will not be going there again. My child did take his cheeseburger with ketchup which was only supposed to be cheese and ketchup took it back to the lady cook to tell her that it should be only cheese and ketchup and she did remake it with no problem. I had told her that two of our orders were wrong we would have had to wait in a long time again for our food to be remade so I just went on and ate. The fries were really great I love the fries I just wish I had what I ordered and paid for the fries were salty and good the atmosphere was great some of the tables could have been clean. What other thing I forgot to add is that Brandon their cashier he didn't ask what our preference would be if we wanted regular or cajun fries I didn't notice that until we've gotten our food already. Because I know at the other East Town area Five Guys the cashier did ask if we wanted a choice of cajun fries or regular fries, we didn't have a choice here at the Middleton one.

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