Business Details
About
Mexican Restaurant
Chipotle Middleton is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
1,076 reviews
5 stars
451
4 stars
263
3 stars
115
2 stars
76
1 star
171
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including cold meals, undercooked rice, and inconsistent portion sizes.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times for orders, and difficulty reaching management.
Cleanliness
Several customers noted that the restaurant was often dirty, with unclean tables and food stations.
Order Accuracy
There were numerous complaints about incorrect orders, including missing items and wrong food being given.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and service during specific visits, indicating that experiences can vary.
- BGBailey GDec 19, 20251.0Disappointed in my to-go order. I opened everything up and the bowl was 1/3 empty. Last time I order to-go here.
- TSTeresa SommerfeldDec 15, 20251.0I love chipotle - it is a quick dinner and I usually carry out from the Old Sauk location. However, tonight was awful - to a point I may not return. The food was COLD, not warm, not slightly warm, but COLD. As if the warmers were off. The portion was also half the size. I tried to call, but of course you can't talk to a real person. Instead, they want us to submit a photo of the receipt and answer a bunch of unnecessary questions, which I did. $30 of wasted food. Don't waste your time, go nextdoor.
- GDGeoffrey Van DusenDec 6, 20255.0Great job in getting a group order if 30 completed quickly.
- LKLucinda KampsNov 23, 20255.0Best chipotle experience I’ve ever had! I live in Chicago and not surprisingly, I’m usually disappointed in the food I get at chipotle. This however actually tasted way better and the quantity was not lacking. Keep it up :)
- TCTR CooperNov 16, 20252.0This was my 3rd or 4th time going inside this location. I usually either am at a different location or do pickup but today I went inside to place my order. I recall the last couple of times that i've been at this location.I had the same feeling of being rushed and I hate that! And it's always the same guy who I think might be a manager, because he's older. I really don't like that.And it just is very, not very customer friendly. I almost want to give him a break because there was a very inconsiderate couple a few in front of me that had four kids under the age of six! There were two parents, and yet they all were in line, and they were letting the kids pick what they wanted, and of course that took forever because, you know, how kids can be! Those parents, one of them should have sat down with the kids and the other go up and place the order for everybody. They should know what their kids like and want, or they should have gotten that straightened out before they even came inside of the store. So that added a lot more time than it had to. I really want parents to think hard about what i'm saying-- is you do not let your toddlers pick their own menu or toppings when you are in a situation like that, it's just not right.And it's rude.I don't know how people could be that stupid and inconsiderate as parents!! So in saying all of that, I give the guy a little bit of a break because they did hold up the line quite a long time. By the time I got up there, the people directly in front of me, which we're probably about three people ahead of me, their orders went really quickly as did mine as well as the two people behind me. But this guy has a habit of rushing people.So even if it hadn't been for that family, he still would have rushed people and I really don't like it. I also complain because the portions are so inconsistent. You pay a lot of money for chipotle, and you should get your money's worth! I know they can do better.So I hope they will do better. Very disappointing, and I don't know how long it'll be before I go back there or chipotle at all. Likely when I have a craving that I can't fight because I don't like spending that kind of money and being disappointed and unsatisfied.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Middleton serve?
Chipotle Middleton offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Where is Chipotle Mexican Grill located in Middleton?
It is located at 8422 Old Sauk Rd, Middleton, WI 53562, next to Chin's.
What are the operating hours for Chipotle Mexican Grill in Middleton?
Chipotle Middleton is open Monday through Sunday from 10:45 AM to 11:00 PM.
Does Chipotle Middleton offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle Middleton?
You can order online via their website at https://order.chipotle.com/ or use the Chipotle app available on the App Store.
What kind of sustainability practices does Chipotle Middleton follow?
Chipotle follows 'Food with Integrity' principles, sourcing ingredients from farms that practice humane and sustainable methods, and uses only 53 real ingredients without artificial colors, flavors, or preservatives.
Is Chipotle Middleton LGBTQ+ friendly?
Yes, Chipotle Middleton welcomes LGBTQ+ customers.
What nearby places can I visit before or after dining at Chipotle Middleton?
You can visit Waxing The City- Middleton for beauty services, Orange Leaf Frozen Yogurt for dessert, or Barriques for coffee. These nearby spots offer great options to complement your meal.
Are there other dining options near Chipotle Middleton?
Yes, nearby restaurants include Cousins Subs for sandwiches, Forage Kitchen offering salads and Mexican cuisine, and Chin's Asia Fresh for Asian food.
How can nearby places like Walgreens and UW Hospital & Clinics be useful for customers visiting Chipotle Middleton?
Walgreens is convenient for pharmacy and convenience needs, while UW Hospital & Clinics provides healthcare services, making the area convenient for various personal needs during a visit.