Chipotle Mexican Grill

3.7
1070 reviews
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About

Mexican Restaurant
Chipotle Middleton is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
8422 Old Sauk Rd, Middleton, WI
53562, United States

Hours

Reviews

3.7
1,070 reviews
5 stars
448
4 stars
262
3 stars
115
2 stars
76
1 star
169

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service is inconsistent, with reports of rude staff and poor attention to detail, particularly during busy hours.

Food Quality

Food quality is often hit or miss, with complaints about undercooked ingredients, incorrect orders, and small portion sizes.

Cleanliness

The restaurant's cleanliness is frequently criticized, with reports of dirty tables and food stations.

Order Accuracy

Many customers experienced issues with online orders being incorrect or incomplete, leading to frustration.

Atmosphere

The atmosphere is described as loud and chaotic, impacting the overall dining experience.
  • TC
    TR Cooper
    Nov 16, 2025
    2.0
    This was my 3rd or 4th time going inside this location. I usually either am at a different location or do pickup but today I went inside to place my order. I recall the last couple of times that i've been at this location.I had the same feeling of being rushed and I hate that! And it's always the same guy who I think might be a manager, because he's older. I really don't like that.And it just is very, not very customer friendly. I almost want to give him a break because there was a very inconsiderate couple a few in front of me that had four kids under the age of six! There were two parents, and yet they all were in line, and they were letting the kids pick what they wanted, and of course that took forever because, you know, how kids can be! Those parents, one of them should have sat down with the kids and the other go up and place the order for everybody. They should know what their kids like and want, or they should have gotten that straightened out before they even came inside of the store. So that added a lot more time than it had to. I really want parents to think hard about what i'm saying-- is you do not let your toddlers pick their own menu or toppings when you are in a situation like that, it's just not right.And it's rude.I don't know how people could be that stupid and inconsiderate as parents!! So in saying all of that, I give the guy a little bit of a break because they did hold up the line quite a long time. By the time I got up there, the people directly in front of me, which we're probably about three people ahead of me, their orders went really quickly as did mine as well as the two people behind me. But this guy has a habit of rushing people.So even if it hadn't been for that family, he still would have rushed people and I really don't like it. I also complain because the portions are so inconsistent. You pay a lot of money for chipotle, and you should get your money's worth! I know they can do better.So I hope they will do better. Very disappointing, and I don't know how long it'll be before I go back there or chipotle at all. Likely when I have a craving that I can't fight because I don't like spending that kind of money and being disappointed and unsatisfied.
  • JC
    Jadon Cleary
    Nov 12, 2025
    4.0
    I'm pretty sure this is a good place to go eat I can't remember when I went here but I'm pretty sure everything was up to standards
  • MN
    Michael Navarro
    Nov 11, 2025
    4.0
    Review: Chipotle's Wholesome Bowl with Carne Asada ​If you're looking for a satisfying, low-carb meal that doesn't sacrifice flavor, the Chipotle Wholesome Bowl with Carne Asada is a fantastic pick. While the Wholesome Bowl is essentially Chipotle's simple keto/paleo friendly base—supergreens lettuce blend, salsa, and guacamole—the star of this dish is definitely the Carne Asada. ​The steak itself is expertly seasoned, delivering a deep, smoky flavor with a tender texture. Chipotle does a great job ensuring the slices aren't too thin, giving you a substantial, satisfying bite of beef with every forkful. Paired with the fresh crunch of the greens and the creamy richness of the guacamole, the bold flavor of the Carne Asada shines through, making every component feel intentional and fresh. If you found it tasty, you're not alone—it elevates the standard bowl experience and turns a simple healthy lunch into a genuine treat.
  • GM
    Garrett Miller
    Oct 31, 2025
    2.0
    The food is consistent. The service is meh, and the cleanliness of the tables needs some serious attention. I will note that guy heating the tortillas was upbeat and spoke at a volume that was useful. EVERYONE else on the line was including the cashier needs some coaching.
  • JK
    Jan Knudson
    Oct 24, 2025
    2.0
    Each time I go for takeout, it gets worse! Tonite the portions were SO SMALL that I decided to ask for more. The people behind the line weren’t very friendly (and it wasn’t very busy, so imo, no excuse for that) but the two young men at the register (seemed like one was being trained) were smiling and very friendly…which I appreciated. I love Chipotle, but will drive just a bit further and purchase from Mineral Point location from now on.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Middleton serve?

Chipotle Middleton offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

Where is Chipotle Mexican Grill located in Middleton?

It is located at 8422 Old Sauk Rd, Middleton, WI 53562, next to Chin's.