McDonald's

2.6
1698 reviews
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Business Details

11250 N Port Washington Rd, Mequon, WI
53092, United States
(262) 241-8810
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11250 N Port Washington Rd, Mequon, WI
53092, United States

Hours

Reviews

2.6
1,698 reviews
5 stars
331
4 stars
222
3 stars
242
2 stars
171
1 star
732

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Cleanliness

The restaurant was often described as dirty, with complaints about unclean tables, floors, and bathrooms.

Staff Communication

Many reviews highlighted a significant language barrier and poor communication from staff, impacting customer service.

Food Quality

While some customers enjoyed their food, many reported issues with cold or improperly prepared items.

Management Issues

Several reviews pointed to a lack of effective management, with complaints about staff behavior and overall organization.
  • SG
    Steven Goodman
    Oct 29, 2025
    3.0
    Orders did not show on screen, some customers had to wait 15 minutes for a coffee. Crew in back did not look at all organized (saw one guy move a tray of "buns" back and forth and back and forth. Most did not speak english, so hard to deal with (when crew did not understand, they ignored).
  • NR
    Nathaniel's TPS Report
    Oct 21, 2025
    3.0
    The people working are nice, but there is usually a strong language barrier. The restaurant was originally built to a high standard; however, it is filthy, smells like a porta potty and there is mold on the ceiling (see pictures). The owner can say what they want, but the nasty ceiling mold and smell are a long-term problem.
  • LJ
    Lara Jung
    Sep 28, 2025
    2.0
    Never actually got to the drive thru window. When I arrived both lanes were occupied. I could see the frustration in both drivers faces. After about 6 min. After I got there. The driver in front of me started placing her order. It was taking a long time and she looked frustrated. The driver in the second lane at this point must have been waiting at least 10 min. He got tired of waiting and drove away. At this point the person in front of me was now trying to get the employees attention as they must have turned off the speaker. I had now been waiting over 12 min. However I had backed up enough when I saw their faces so I could leave the line if necessary. They were probably short staffed but didn't seem to be communicating that very well. Just come on the mic and be honest. "We are short staffed its gonna be 15 min we apologize" then we can make the decision to leave or stay. This was in the morning around 8:30 when people are looking to get to work. Just communicate.
  • LV
    Lovely V
    Sep 20, 2025
    1.0
    Store is vacant… please take off your app
  • MF
    Michael Fischer
    Sep 4, 2025
    1.0
    I just went through the drive thru and of course they forget the sauce cups that they up-charged me for. Also to top it off they aren’t answering their store phone as I tried calling multiple times.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of the McDonald's in Mequon, WI?

This McDonald's is open daily from 5:00 AM to 11:00 PM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open every day from 5:00 AM to midnight (12:00 AM).