Jimmy John's

3.1
412 reviews

About

Sandwich Restaurant

Location

Jimmy John's
11525 N Port Washington Rd, Mequon, WI
53092, United States

Hours

Reviews

3.1
412 reviews
5 stars
126
4 stars
74
3 stars
40
2 stars
48
1 star
124

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported extremely slow service, with many waiting over an hour for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong sandwiches.

Staff Attitude

Customer service was frequently criticized, with reports of rude behavior and lack of professionalism from staff.

Food Quality

While some customers enjoyed the sandwiches, others noted issues with freshness and portion sizes.
  • JJ
    James Rodefer J
    Dec 9, 2025
    1.0
    Don't order delivery. It takes over an hour and they rarely get the order right.
  • HH
    Holly H
    Dec 5, 2025
    1.0
    There was a blonde haired lady working there today basically yelling at customers because an order of 8 sandwiches walked in because the JJ ordering website was down along with the app ordering. She was taking it out on customers. Completely rude and very unprofessional. Don’t order here.
  • CH
    Cyndi Hagan
    Nov 29, 2025
    5.0
    I'm not sure who is working tonight (11.29.25) but they are so absolutely kind and helpful. This is the second time I've had an issue with Uber Eats either not working or not giving me all my items, and both times I've interacted with the same person at JJ. They have been kind, considerate, and did what they could to make sure I either got my proper order or got my money back. Whoever the young man is who works night shift... thank you for being awesome!
  • JP
    Jason Patel
    Nov 18, 2025
    1.0
    Never have drivers and always resort to 3rd party. What happened to freaky fast?
  • RA
    Ryan Anhari
    Nov 9, 2025
    2.0
    Staff does not care whatsoever. One kid was making sandwiches while the other 2 were standing there talking. Poorly run place. But at least the sandwiches still taste like Jimmy John’s