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Jimmy John's

3.1
(414 reviews)

Business Details

11525 N Port Washington Rd, Mequon, WI
53092, United States
(262) 241-0700
https://locations.jimmyjohns.com/wi/mequon/sandwiches-238.html

About

Sandwich Restaurant

Location

Jimmy John's
11525 N Port Washington Rd, Mequon, WI
53092, United States

Hours

Reviews

3.1
414 reviews
5 stars
128
4 stars
74
3 stars
40
2 stars
48
1 star
124

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely slow service, particularly with delivery and online orders, often waiting over an hour for their food.

Customer Service

Feedback highlighted a lack of professionalism and friendliness among staff, with several instances of rude behavior and poor handling of customer complaints.

Food Quality

While some customers enjoyed the sandwiches, there were numerous complaints about incorrect orders, insufficient portions, and freshness of ingredients.

Atmosphere

The dining environment received mixed reviews, with comments on loud music and cleanliness issues, contributing to an overall negative dining experience.
  • MT
    Ms Milwaukee TeeTee
    Feb 19, 2026
    5.0
    Food was fresh and good, friendly staff as well
  • CK
    Christian Kaiser
    Jan 24, 2026
    5.0
    I drove up to this unassuming Jimmy John’s. On what was the coldest day on record in about 10 years. The door was icy on the inside. But I’m not sure if that was from the freezing temperatures outside or the ice in the veins of the young man, Anthony who made my sandwich. Indeed there were two records broken. One the freezing temperatures and more importantly the best Jimmy John’s sandwich I’ve ever had.
  • JJ
    James Rodefer J
    Dec 9, 2025
    1.0
    Don't order delivery. It takes over an hour and they rarely get the order right.
  • HH
    Holly H
    Dec 5, 2025
    1.0
    There was a blonde haired lady working there today basically yelling at customers because an order of 8 sandwiches walked in because the JJ ordering website was down along with the app ordering. She was taking it out on customers. Completely rude and very unprofessional. Don’t order here.
  • CH
    Cyndi Hagan
    Nov 29, 2025
    5.0
    I'm not sure who is working tonight (11.29.25) but they are so absolutely kind and helpful. This is the second time I've had an issue with Uber Eats either not working or not giving me all my items, and both times I've interacted with the same person at JJ. They have been kind, considerate, and did what they could to make sure I either got my proper order or got my money back. Whoever the young man is who works night shift... thank you for being awesome!

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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