Rosati's Pizza serves signature Chicago-style pizzas, pastas, wings, salads, and sandwiches that offer high quality, value and flavor. With five generations of experience, every piece of every recipe is original, ensuring Rosati's serves one-of-a-kind dishes from a one-of-a-kind family. As one of the oldest surviving family pizza brands in the U.S., the Rosati name has been firmly established in the city of Chicago and its suburbs. Generations have grown up with the brand and continue to spread it to every corner of the country. Transplanted Chicagoans all over the map have helped bring their favorite pizzeria to 150+ locations across twenty states.
Mixed reviews on food quality; while some customers praised the pizza and other dishes, others reported issues with overcooked items and unacceptable food conditions.
Customer Service
Customer service experiences varied significantly, with some praising friendly staff while others reported rude and unhelpful management.
Order Accuracy
Order accuracy was generally good, but there were instances of incorrect or unsatisfactory items being delivered.
Delivery Issues
Delivery times were frequently criticized, with reports of late deliveries and cold food upon arrival.
Atmosphere
The restaurant's atmosphere received mixed feedback, with some enjoying the environment while others found it lacking.
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Terri Pray
Nov 21, 2025
5.0
First time ordering at this location for carry out. Accuracy of order was perfect. Service was friendly. Temperature and taste were excellent. The biggest critics in my house (the kids) loved it!
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AMA
Nov 4, 2025
1.0
I ordered dough nuggets from Rosati’s Pizza, and they arrived completely burnt — so overcooked they were hard as a rock. It was disappointing that the restaurant still chose to send the order out in that condition, as it was obvious they were inedible.
When I called to address the issue, the manager was extremely rude and unprofessional. He informed me that they “don’t give refunds” and only offer in-store credit. I was confused as to why a refund wasn’t possible for an order that was clearly unacceptable. Instead of trying to help, he was sarcastic and dismissive, telling me I must be “confused” for not knowing their policy — then hung up on me.
This was a very frustrating experience. The quality of the food and the lack of basic customer service were both unacceptable. I will not be ordering from this location again.
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Don Thacker
Aug 14, 2025
4.0
Easy ordering ready on time. Good eating.
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Deanna Safford
Jul 24, 2025
3.0
Picked up a large deep dish pizza for lunch today the crust was overcooked and very thick with a very thin layer of cheese more sauce than anything the fact that I paid almost $36 for this is very disappointing and I will tell everyone at our job not to order from you guys again
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Morgan Wilberg
Dec 10, 2021
2.0
Ordered pizza and bread sticks. Took over 2 hours to deliver. When it arrived it was at room temp. Talked to someone at Rosati 's and they claimed to refund me percentage of my cost. Time will tell tell if that goes through hungry and disappointed 😞