At Papa Johns Pizza in Menomonee Falls, WI, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Menomonee Falls pizza for any occasion. Call us for pizza delivery in Menomonee Falls or stop by N80W14910 Appleton Avenue for carryout to order the best pizza in Menomonee Falls, along with breadsticks, wings, and more!
Numerous customers reported extremely late deliveries, with some orders taking over three hours to arrive, and many noted difficulty in reaching the store by phone for updates.
Order Accuracy
Many reviews highlighted problems with incorrect orders, missing items, and poor communication regarding order status.
Customer Service
Feedback indicated a lack of professionalism and rudeness from staff, with several customers experiencing dismissive attitudes when addressing their concerns.
Food Quality
While some customers enjoyed the pizza, many expressed dissatisfaction with the quality, noting issues such as cold food, incorrect toppings, and unsanitary conditions.
Staffing Problems
Several reviews mentioned that the location appeared understaffed, leading to long wait times and overwhelmed employees.
AA
Al
Dec 29, 2025
1.0
Do NOT place a delivery order from this location! I placed my order via phone at 4:55pm and received email confirmation. Then an hour later notified the order was being processed through door dash and was going to take another 45 min to be delivered (new ETA 6:55pm). I called the store location thinking this was a mistake and was on hold for 10 min to talk to someone. They said this was not a mistake and they are behind because there was only one person on staff. I then spoke to the manager who told me that I should be "grateful" I'm getting my pizza since people are waiting longer than me. He said this is common at their location and that next time I order I should call and ask for 30% off. Do not believe their estimated delivery times!
LG
L G
Dec 29, 2025
1.0
Last week we ordered 3 pizzas and garlic dough sticks and this was probably the most disgusting pizza our family has ever had. All three pizzas were dry and hardly had any toppings on them. This will be our last time ordering from this place. Plus our order took forever to make and was cold as well. Overall awful.
AB
Amber B
Dec 12, 2025
1.0
If I could give 0 stars I would. Our pizza arrived over 3 hours late and was completely cold when it finally showed up. To make matters worse, I tried calling over a dozen times to check on the order and could not get through once. No updates, no accountability, no apology. This was beyond frustrating and unacceptable. I will never order from here again.
KS
K S
Dec 8, 2025
1.0
We had 2 different items. Only 1 showed up. We tried calling the store to clear things up. The worker said the person left to deliver our food. The person never showed up with the order. We called again and a girl answered and said, “Stop calling my store!” and hung up. Horrible behavior for no reason, we just wanted our food that we paid for.
LS
Lena Smith
Dec 7, 2025
1.0
I attempted to place an online order. Email confirmation stated order would be ready 7:31 pm to 7:41 pm. At 8 pm the order had not even been started. They just said not ready. When I asked I just told them to cancel it. I'm not even sure if the cashier that was also making pizzas ever washed his hands. There were a dozen people standing in the store waiting for orders as well. What a disappointment.