Dairy Queen Grill & Chill

3.9
638 reviews
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Business Details

N86w16326 Appleton Ave, Menomonee Falls, WI
53051-2943, United States
(262) 255-0701
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
N86w16326 Appleton Ave, Menomonee Falls, WI
53051-2943, United States

Hours

Reviews

3.9
638 reviews
5 stars
291
4 stars
157
3 stars
89
2 stars
30
1 star
71

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

While some customers enjoyed specific items like blizzards and burgers, others complained about food being cold, poorly prepared, or not as expected.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty dining areas and unsanitary conditions.

Staff Behavior

There were numerous mentions of staff being unprofessional, including joking around instead of working and being dismissive towards customers.

Management Issues

Several reviews indicated a lack of effective management, with complaints about staff behavior and service consistency.
  • ER
    Eileen Richards
    Oct 25, 2025
    5.0
    Blizzard was nicely filled and mixed well.
  • NS
    Nick Stephen
    Oct 24, 2025
    1.0
    They all laughed and made fun of me never going here again totally unacceptable from such a icon of american fast food.
  • LG
    Lashawn G
    Oct 18, 2025
    1.0
    Horrible!! Im here and the damn kids (are playing) when they should be working. Got my order wrong and laughed and said " oops, sorry"!!!!!! Horrible! Im a general manager for a fast food place and they all woukd be fired!!! The gm should be ashamed of themselves!!! This is insane service! I requested a refund and they acted clueless as to why. Horrible, horrible service. They said the manager "Tracy" wasn't available. Go figure
  • CB
    Christi Branson
    Oct 13, 2025
    5.0
    I have always loved Dairy Queen ever since I was a child! So many great memories!!
  • OA
    Octavia Armstrong
    Sep 25, 2025
    1.0
    Entire staff including managers are rude . Been to this location countless times., thinking it would get better but service has been the same . You walk in , unless you talk workers just look at you and say noting . No one is polite , and all you always hear is associates laughing and talking loudly with one another . Been to other locations and this is the only one makes me not want to spend my money here
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Menomonee Falls offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes.

What are the opening hours for Dairy Queen Grill & Chill during the week?

From Monday to Thursday, Dairy Queen Grill & Chill is open from 10:00 AM to 9:00 PM; on Fridays and Saturdays, it stays open until 9:30 PM; on Sundays, it opens at 11:00 AM and closes at 9:00 PM.