Metcalfe's is a fourth-generation, family owned and operated neighborhood market with two Madison locations, another in Wauwatosa and Metcalfe’s On The Go at the Dane County Regional Airport. Our markets are known for an abundance of local and premium quality foods. Throughout the stores, shoppers can find “food miles” signs, indicating how many miles a product has traveled to reach the shelf. Metcalfe’s Market is home to fresh baked breads & pastries from 20 local bakeries, more than 500 varieties of artisan cheeses, Boar's Head deli meats, and the largest variety of local & organic produce in the area. Metcalfe’s has been 100% green powered since 2008.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.