Business Details
About
Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Madison Regent Street. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Location
Hours
Reviews
2.9
603 reviews
5 stars
171
4 stars
110
3 stars
52
2 stars
57
1 star
213
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor customer service, including unhelpful staff, long wait times, and difficulty reaching management for assistance.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items, incorrect flavors, and wrong types of wings.
Food Quality
While some customers enjoyed the wings, others complained about cold food, undercooked fries, and overall inconsistency in food quality.
Delivery Problems
Several customers experienced significant delays with delivery, including orders that were never received or canceled without notification.
Positive Experiences
Despite the negative feedback, some customers praised the taste of the wings and the friendliness of certain staff members.
- FMFrank Merrill1 day ago2.0This was the first time I ordered from Wingstop. The staff were excellent and multilingual which seemed to expedite service. However, the wings were terrible. They were overcooked to the point where parts were inedible. I am guessing the staff followed corporate direction. The chicken had no flavor, and the sauce was generic. Even the blue cheese dip tasted watery.
- RFRB FlantryDec 24, 20254.0Wonderful wings that aren't too tiny. Good bang for buck. Good sauces. Good service. We see you Wingstop!! Best chain wings in town
- BKBreyden KingDec 23, 20252.0Wings are alright, fries are delicious… problem is the wings are never tossed in sauce and fries are sometimes not seasoned. The last time I ordered I never even got my fries. They didn’t try to make it right when I called about it. A terrible experience.
- JJJ F (Jf)Nov 23, 20252.0I ordered a side of vegetables but they delivered nothing but carrots. How hard would it be to call if they were out of something?
- KMKatelin McLaughlinNov 16, 20251.0Placed an online order on 11/4 for delivery, but it never arrived. When I called for an update, I was told the order was ready but there was no driver, despite paying a delivery fee and tip. Staff repeatedly hung up on me, stopped answering, and I’ve gotten no response from customer service. Extremely disappointing experience. I never received my food and still haven’t been refunded
Frequently Asked Questions About Wingstop
Where can I find nutritional information?
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What are the opening hours for Wingstop Madison Regent Street?
Wingstop Madison Regent Street is open daily from 10:30 AM to 1:00 AM for dine-in, pickup, and delivery.
Does Wingstop Madison Regent Street offer delivery services?
Yes, Wingstop Madison Regent Street offers delivery, including same day and no contact delivery services.
Can I place an online order for carryout at Wingstop Madison Regent Street?
Yes, you can order online for carryout or delivery through their official menu website or mobile apps.
What payment methods are accepted at Wingstop Madison Regent Street?
They accept American Express, Discover, MasterCard, and Visa credit cards.
Is there a drive-through service available at Wingstop Madison Regent Street?
No, Wingstop Madison Regent Street does not have a drive-through service.
What signature flavors and menu items are offered at Wingstop Madison Regent Street?
They offer classic and boneless wings with over 11 iconic flavors including Lemon Pepper and Original Hot, as well as tenders, hand-cut seasoned fries, Cajun Fried Corn, and Buffalo Ranch Fries.
Where is Wingstop Madison Regent Street located?
The restaurant is located at 1234 Regent St, Madison, WI 53715, USA.
Are there any convenient nearby places to grab a coffee before or after visiting Wingstop?
Yes, nearby coffee shops like Indie Coffee and Leopold's Books Bar Caffe are perfect for grabbing a coffee or smoothie before or after your meal at Wingstop.
Can Wingstop customers in Madison visit nearby entertainment spots?
Yes, customers can enjoy nearby entertainment such as Regent Street Retreat / The Annex karaoke and The Annex music venue and dance club for a fun outing around their Wingstop visit.
What are some nearby places that could help with transportation or shopping needs for Wingstop customers?
Nearby places like Budget Bicycle Center offer bike rentals and repairs, while Penske Truck Rental provides vehicle rentals, helping customers with their transportation needs near Wingstop.