Wendy's

3.6
1032 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
633 S. Gammon Road, Madison, WI
53719, United States

Hours

Reviews

3.6
1,032 reviews
5 stars
370
4 stars
251
3 stars
193
2 stars
65
1 star
153

What are people saying?

AI-generated from recent customer reviews

Food Quality

Food quality is inconsistent, with reports of cold, poorly prepared items and issues with specific menu items like Frostys and burgers.

Customer Service

Customer service is frequently criticized for being rude and unhelpful, with many customers reporting negative interactions with staff.

Cleanliness

The restaurant's cleanliness is often mentioned negatively, with dirty tables and unsanitary conditions reported.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poor execution of drive-thru orders.

Wait Times

Customers frequently reported long wait times in both the drive-thru and inside the restaurant, often leading to frustration.
  • AS
    Anita Salas
    Nov 3, 2025
    5.0
    Food was all hot and service was so good at the drive thru!
  • MN
    Maria Nevarez
    Oct 30, 2025
    5.0
    Drive thru for a quick meal. Food was good a d service was great.
  • GW
    Grayce W
    Oct 21, 2025
    1.0
    So many fruit flies. Our food was horrible. It was cold and the fries seemed to have been re dipped in the oil. I don't know when Wendy's started using the cheapest buns they could find what if I'm paying for a burger I should be able to hold it without it just shredding in my hand while I'm trying to eat it. So bad. The ketchup station was covered in fruit flies and we were constantly having to swat them away while eating. And the crew was rude. So rude. Bags of food just sitting on the counter, I guess your pick up orders but they were there forever
  • EB
    Eric Bush
    Oct 20, 2025
    1.0
    This place definitely deserves ZERO! I friend and I went to eat inside. They now have a touchscreen to order. I couldn’t figure out how to order how to order 2 sandwiches. Maybe it was a simple thing but 0% of the employees offered to help us. Actually, 0% even looked our way. So, 0% of customer service equals 0% of my business!
  • SJ
    Samuel Johnson
    Oct 14, 2025
    5.0
    Personal favorites are the bacon cheeseburger and chili with cheese and onions. Wendy's offers chili sauce that tastes excellent on their burgers too.

Frequently Asked Questions About Wendy's

Is Gammon Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.