Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
1,429 reviews
5 stars
560
4 stars
405
3 stars
222
2 stars
99
1 star
143
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.
Order Accuracy
Multiple reviews mentioned incorrect orders being received, with some customers experiencing repeated mistakes on their orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Food Quality
While some customers enjoyed the food, others reported receiving cold or old items, leading to dissatisfaction.
Staff Attitude
Many reviews pointed out the unfriendly demeanor of staff, particularly from management, contributing to a negative dining experience.
- KGkeith greenNov 6, 20252.0I normally go to this location and don’t have too many issues. However this evening was not the case. I decided to stop here to pick up dinner for my kids. I saw they had chicken tenders and was excited to try them and have my oldest try as well. I ordered a 4 piece meal and a plain single cheeseburger. My total came to $18 which I thought was a little steep. I’m going to assume I got charged extra because of the “peak hrs” however there were only 2 other people in front of me and no one behind me. I got past the sticker shock and drove home. When I open up the bag to give my oldest his tenders and my youngest his burger; to my surprise I found there were no fries. So I walked away spending Five Guy Prices for 4 slightly overcooked chicken tenders and a single patty burger and a Fanta………
- CCCarol cressOct 26, 20252.0When you have someone at the counter that doesn't speak English it's really hard to order food and came back the next day and after standing at the counter for 10 minutes and still haven't been waited on it left and went somewhere else to eat, food was really good but the service is really bad
- BLBrianna LarsonOct 22, 20251.0When ordering the guy taking the order told us to “use our words” because we were simply reading the menu and thinking. so rude. terrible service! If you make it seem like its too much work to take someone’s order and take out you’re anger on them you SHOULD NOT WORK THERE!
- DDDanny DevotedOct 18, 20252.0This is the second time I’ve had an order wrong. The first time, I let slide since it was just a frosty mix-up. But the same person has taken my order and made it wrong twice. I just came home to find out that I received two COLD medium fries and a frosty for $11.85 instead of the baconator meal I ordered. Being part of the service industry myself, I try to be understanding, but this is ridiculous. This cashier also does not repeat orders back, which would save them from situations like this. It would’ve also saved me from paying $12 for a cold meal I didn’t even order. Also, why in the hell is anyone being charged over $8 for two medium fries?
- JCJinx CardinalOct 15, 20252.0Unfortunately, I've had too many negative experiences with this Wendy's to give it a good review. Almost every single time I have gone to this location, something major would be missing from our order. One time, my friend only got their fries and drink, not their chicken nuggets at all. This most recent time, we ordered burgers with adjusted toppings through the app. We got the burgers and it was obvious they didn't read the changes at all, they just threw in the basic versions with everything on them. We ended up going back that time to get it fixed and they messed it up again! I got a double bacon burger and when I got my "fixed" burger, it was a single with no bacon.
Frequently Asked Questions About Wendy's
Is Stoughton Road Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Madison, WI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Madison, WI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (608) 223-1120.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Stoughton Road Wendy’s serve breakfast?
Yes, this Wendy’s location in Madison, WI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's on Stoughton Road?
The drive-thru is open Monday through Saturday from 5:30 AM to 2:00 AM, and on Sunday from 5:30 AM to midnight.
Does this Wendy's location offer breakfast?
Yes, breakfast is served at this Wendy's in Madison, WI. You can order breakfast combos, sandwiches, coffee, and sides via the app or website.
Can I order Wendy's food for delivery or takeout?
Yes, this location offers dine-in, drive-thru, takeout, and delivery where available. You can order online via their website or mobile app.
How can I provide feedback about my experience at this Wendy's?
You can provide feedback to Wendy's Customer Care through live chat or phone at 888-624-8140, visit their Contact page, or fill out a Customer Satisfaction Survey referencing your receipt details.
What payment methods does Wendy's accept at this location?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Is there a Wendy's app for ordering food?
Yes, you can download the Wendy's app from the Apple App Store or use the quick link provided for fast ordering.
Where can I find Wendy's menu prices and nutrition information?
Menu prices and nutrition/allergen details are available on the Wendy's website and mobile app. Prices vary slightly by location.
What nearby places could I visit before or after dining at Wendy's on Stoughton Road?
Nearby places include Madison Axe for bowling and drinks, Starbucks for coffee, and Red Rooster Bar and Grill for live music and dining.
How can nearby locations like BP gas station or 7-Eleven benefit me when visiting Wendy's?
If you need to fuel up or grab convenience items, BP gas station and 7-Eleven are close by, making it easy to combine errands with your visit to Wendy's.
Are there nearby automotive services around Wendy's on Stoughton Road?
Yes, several automotive repair and service shops are nearby including Maaco Collision Repair & Auto Painting, Premier Auto, and Badger City Auto Sales & Service.