Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Madison Subway® Restaurant at 19 W Main St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Customers frequently reported issues with food quality, including stale bread, poorly made sandwiches, and insufficient ingredients.
Customer Service
Service quality varied significantly; some customers praised friendly staff while others experienced rude or inattentive service.
Cleanliness
Multiple reviews highlighted cleanliness issues, including dirty dining areas and unsanitary conditions.
Order Accuracy
There were numerous complaints about incorrect orders and poor handling of online orders.
Staffing Issues
Several reviews mentioned understaffing during busy hours, leading to slow service and long wait times.
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Mitch
Jan 28, 2026
1.0
Worker didn't wear gloves. He also placed my sandwich on dirty parchment that was covered in grease, sauce, and dried meat. I contacted customer service multiple times but they won't respond.
NB
Nathan Bruggink
Dec 11, 2025
1.0
ordered on door dash, paid extra for double protein and avocado, when I got my sandwich it was just toasted bread with one slice of turkey thick across it and a bunch of spinach. Absolute waste of money and if you order online and see it is this location, cancel it as soon as possible, you will be scammed too
BC
Bryan C
Oct 31, 2025
4.0
Decent Subway.Sandwiches are made good.Employees are very nice They greet you when you come in and out.No public restrooms unfortunately.But doesn’t really matter as long as the employees are nice and sandwiches are made perfectly.Conveniently located next to the state capitol.
AT
Autorriah Thomas
Oct 14, 2025
1.0
Literally WORST subway EVER!! Went in there to get two sandwiches from a coupon and the man said we couldn’t use the coupon then said we can and then when he was making the sandwiches there was NO EFFORT in putting meat and veggies and sauce on the sandwiches and I was just done after that and asked for a refund and the man didn’t at first and was trying to argue with us, but then gave the refund. That subway freaking sucks, the employees suck, literally horrible
JP
John P
Oct 14, 2025
1.0
Only rating one star because I can’t rate zero. They had me pay before they made my sandwich. Then, put all the lettuce they had in the store on my sandwich, then put 4 singular onion slices on the sandwich, and about 6 black olives. At this point I lost my appetite and asked for a refund to which i was told they don’t give refunds. I left, then turned back around and asked several more times until they finally refunded me (which apparently wasn’t possible five minutes ago). If you like lettuce sandwiches this is the place for you. If you are a human being go anywhere else.