Business Details
About
Fast Food RestaurantHot Dog Restaurant
Welcome to Portillo’s at 7230 West Towne Way! Dive into the authentic taste of Chicago Street food at our 50s-60s Diner themed restaurant, just 5.2 miles, 5.3 miles from Camp Randall Stadium, University of Wisconsin-Madison campus. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Location
Portillo's Madison, Wisconsin - West Towne
7230 West Towne Way, Madison, WI
53719, United States
Hours
Reviews
4.0
1,152 reviews
5 stars
625
4 stars
214
3 stars
101
2 stars
87
1 star
125
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the food, especially the chocolate cake shake, burgers, and Italian beef sandwiches.
Service Issues
Many reviews highlighted poor customer service, including slow service, incorrect orders, and rude staff.
Cleanliness
The restaurant was noted for being clean and well-maintained, contributing positively to the dining experience.
Atmosphere
The fun and lively atmosphere was appreciated, although some found it too loud.
Order Accuracy
Frequent complaints about incorrect orders and missing items were reported, indicating a need for improvement in order management.
- HHhotbutteredpancakesNov 13, 20251.0I asked for extra onions on my hot dogs and I did not see one onion
- RRRobertNov 10, 20254.0Good food, service was better then the other one in Madison
- ARAbhay RawalNov 8, 20254.0Food is always good at any Portillos. Their chocolate cake and shakes are amazing!
- PRPaul RosowskiNov 6, 20253.0Slow service experience and not did not communicate how long it would take Waited +15 minutes for a salad
- BSBeetle SchenckNov 3, 20254.0Its taste good, their Chocolate cake shake is to DIE for, it is so good. Food wise it's pretty bomb. Burgers are tasty and my partner housed his hot dogs. However, they always manage to get something wrong. Idk what it is but every time my burger has somethin wrong with it, but other than that it's good!
Frequently Asked Questions About Portillo's Madison, Wisconsin - West Towne
What are the operating hours of Portillo's Madison, Wisconsin - West Towne?
Portillo's at 7230 West Towne Way is open daily from 10:00 AM to 10:30 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.
Does Portillo's Madison offer drive-through service?
Yes, Portillo's offers drive-through service with the same hours as the restaurant: 10:00 AM to 10:30 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.
Where is Portillo's Madison located?
Portillo's Madison is located at 7230 West Towne Way, Madison, WI 53719, United States.
What kind of food and atmosphere can I expect at Portillo's Madison?
You can enjoy authentic Chicago street food in a 50s-60s diner themed restaurant, featuring char-broiled burgers, Italian Beef Sandwiches, Chicago-style hot dogs, fresh chopped salad, and the famous chocolate cake shake in a family-friendly atmosphere.
Can I order Portillo's for delivery or catering?
Yes, Portillo's Madison offers convenient delivery and catering options to bring Chicago favorites right to your door.
What payment methods are accepted at Portillo's Madison?
Portillo's accepts American Express, Discover, Mastercard, and Visa credit cards.
Is there an app available to order from Portillo's Madison?
Yes, you can order using the Portillo's app available on both Android and iOS platforms.
What nearby places can I visit around Portillo's Madison?
Nearby, you can visit Total Wine & More for liquor and tobacco needs, Hobby Lobby for arts and crafts supplies, and Dave & Buster's for dining and entertainment.
How can nearby places like Dave & Buster's enhance my visit to Portillo's Madison?
After enjoying your meal at Portillo's, you can head to Dave & Buster's nearby for games, dining, and drinks, making for a fun and entertaining outing in the same area.
Are there any nearby stores where I can shop after visiting Portillo's Madison?
Yes, near Portillo's you can find stores like Hobby Lobby for crafts, Mattress Firm for home needs, and clothing stores like GapKids, American Eagle, and Vans for apparel shopping.