Business Details
About
Fast Food RestaurantHot Dog RestaurantPortillo's Hot Dogs
Welcome to Portillo’s at 7230 West Towne Way! Dive into the authentic taste of Chicago Street food at our 50s-60s Diner themed restaurant, just 5.2 miles, 5.3 miles from Camp Randall Stadium, University of Wisconsin-Madison campus. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Location
Portillo's Madison, Wisconsin - West Towne
7230 West Towne Way, Madison, WI
53719, United States
Hours
Reviews
4.0
1,165 reviews
5 stars
633
4 stars
215
3 stars
105
2 stars
87
1 star
125
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, long wait times, and order inaccuracies, particularly in the drive-thru.
Food Quality
While many customers praised the food, particularly the hot dogs and chocolate cake shakes, there were complaints about greasy and poorly prepared items.
Atmosphere
The restaurant's atmosphere received positive remarks for its cleanliness and fun decor, especially during holidays.
Staff Attitude
Customer service experiences varied, with some staff being friendly and helpful, while others were described as rude or indifferent.
- TETiffany EscobedoDec 31, 20251.0We waited 27 mins in the drive thru for 2 slices of Cake and one shake.
- CTChad ThompsonDec 15, 20254.0The atmosphere here is one of the best, especially around the holidays. Cool vibe, making you feel like it's the 1950s. Best place to go in Madison if you're looking for a Chicago dog. The onion rings are great too.
- PPpeterDec 9, 20255.0I went through the drive through and had to wait a bit. Five star glizzy tho
- SWShayna WalengaDec 4, 20253.0We've been there twice for online pickup and they have gotten our orders wrong both times. They forget items.
- IIilovetotri23Dec 3, 20253.0Service was amazing by the on floor staff! Counter staff was not good. It seemed very clean! The food was awful! Super greasy! Food was just so disgusting! I was so disgusted by food I was not able to eat anything for the rest of the day! We will never return. I only give them a 3 star for the service of the excellent floor staff! I hope they realize how important the floor staff are!
Frequently Asked Questions About Portillo's Madison, Wisconsin - West Towne
What are the operating hours of Portillo's Madison, Wisconsin - West Towne?
Portillo's at 7230 West Towne Way is open daily from 10:00 AM to 10:30 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.
Does Portillo's Madison offer drive-through service?
Yes, Portillo's offers drive-through service with the same hours as the restaurant: 10:00 AM to 10:30 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.
Where is Portillo's Madison located?
Portillo's Madison is located at 7230 West Towne Way, Madison, WI 53719, United States.
What kind of food and atmosphere can I expect at Portillo's Madison?
You can enjoy authentic Chicago street food in a 50s-60s diner themed restaurant, featuring char-broiled burgers, Italian Beef Sandwiches, Chicago-style hot dogs, fresh chopped salad, and the famous chocolate cake shake in a family-friendly atmosphere.
Can I order Portillo's for delivery or catering?
Yes, Portillo's Madison offers convenient delivery and catering options to bring Chicago favorites right to your door.
What payment methods are accepted at Portillo's Madison?
Portillo's accepts American Express, Discover, Mastercard, and Visa credit cards.
Is there an app available to order from Portillo's Madison?
Yes, you can order using the Portillo's app available on both Android and iOS platforms.
What nearby places can I visit around Portillo's Madison?
Nearby, you can visit Total Wine & More for liquor and tobacco needs, Hobby Lobby for arts and crafts supplies, and Dave & Buster's for dining and entertainment.
How can nearby places like Dave & Buster's enhance my visit to Portillo's Madison?
After enjoying your meal at Portillo's, you can head to Dave & Buster's nearby for games, dining, and drinks, making for a fun and entertaining outing in the same area.
Are there any nearby stores where I can shop after visiting Portillo's Madison?
Yes, near Portillo's you can find stores like Hobby Lobby for crafts, Mattress Firm for home needs, and clothing stores like GapKids, American Eagle, and Vans for apparel shopping.