Portillo's Madison, Wisconsin - West Towne

Reviews

• MG

  m geeyem

  Mar 8, 2026
  2.0
  My first ever visit to a Portillo's so I don't know if this was a one-off or "normal" experience. My burger and side salad took almost 20 minutes on a slow evening. The burger had a lot of potential but was stone cold. Suspect someone forgot to call the salad out which held the whole order up. Burger wasn't juicy but you could tell it would have been if served right. On the plus side, the salad was generous and freshly made. Also appreciated the friendly attitude of the line staff and retro dining area with comfortable padded booths. The Italian beef sandwich looks tempting so we'll see. Might give it another shot.
• AV

  Alejandro Vallejo

  Mar 8, 2026
  1.0
  I waited in the drive though window for a half an hour for 2 shakes. Of course they were prompt to take my payment and then just ignored me. Worst Portillos experience I’ve had. This branch need la better attention to detail
• ER

  Elliot Romaine

  Mar 8, 2026
  1.0
  2 shakes should not take more than 10 minutes
• EC

  Elegance Class

  Mar 2, 2026
  5.0
  Don has the best customer service in all of Wisconsin. The food reminded me of home. My wife tried the Chocolate Cake Shake for the 1st time and fell in Love. Thanks, Don.
• NP

  Nelson Plapp

  Feb 22, 2026
  3.0
  Good food but the organization of the operation definitely needs some work. Staff was friendly but our orders were not all there and many patrons were complaining around the pick up area... Wait times were long, orders were not all correct, and we had some missing items that required additional long trips to the pick up area. So seems like the management wasn't on point for this visit at least.