Business Details
About
Fast Food RestaurantHot Dog RestaurantPortillo's Hot Dogs
Welcome to Portillo’s at 4505 East Towne Boulevard! Dive into the authentic taste of Chicago Street food at our 50s-60s Americana themed restaurant, just 3.5 miles, 6.3 miles from Dane County Regional Airport, University of Wisconsin-Madison campus. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Details
- Dine-inAvailable
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Portillo's Madison, Wisconsin - East Towne
4505 East Towne Blvd, Madison, WI
53704, United States
Hours
Reviews
4.1
3,296 reviews
5 stars
1,882
4 stars
648
3 stars
292
2 stars
169
1 star
305
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Multiple customers reported issues with missing items or incorrect orders, leading to frustration.
Food Quality
While many enjoyed the food, there were complaints about inconsistency in quality, with some items being dry or lacking flavor.
Service Experience
Customer service experiences varied widely; some praised the staff for being friendly and attentive, while others noted rudeness and lack of efficiency.
Cleanliness
Several reviews highlighted concerns about cleanliness, with reports of dirty tables and unsanitary conditions.
Atmosphere
The restaurant's ambiance received mixed reviews, with some customers enjoying the retro decor and music, while others found it lacking.
- DCDavid CarlsonJan 2, 20265.0The place had a cool 1950's ambience. It made you feel like you back there and then. The photos of 1950's people, school events and activities served to give a nice nostalgic feeling. The food was very good: we had chili dogs, Italian beef sandwiches, chicken tenders and cheese fries.
- RMRichard MerzJan 2, 20261.0Frequently forgets parts of your order, be sure to thoroughly check your bags before leaving the drive thru window. When you do have to come back, expect nothing (not even a half hearted apology).
- JSJason SchulteDec 23, 20253.0Got a burger here and it just was not very flavorful. It was actually very dry. Though I did get if quick so that is something.
- CBCrysteen BrownDec 9, 20252.0To not tell customers to go to a certain window, have no one at the first window and then complain about people not stopping at the first window is insane. I don’t usually leave reviews but that is actually crazy behavior to complain in front of a customer because you didn’t do your job and blamed it on them.
- HLHugh LasauskasDec 8, 20252.0The person ringing us up I assume was the manager he was great all the porttillos vibes in earth. The rest of the staff seemed bored to be there backs turned not responding to customers fast. Whispering and laughing every time one walked away. And the food was the lowest quality porttillos I may have ever had. Dull limp fries were just the start. I know porttillos can be better. Hope to visit again and taste what I know you can be.
Frequently Asked Questions About Portillo's Madison, Wisconsin - East Towne
What are the regular operating hours for Portillo's Madison, Wisconsin - East Towne?
Portillo's Madison operates daily from 10:00 AM to 10:30 PM Sunday through Thursday, and until 11:00 PM on Fridays and Saturdays.
Does Portillo's Madison have a drive-through service and what are its hours?
Yes, Portillo's Madison offers a drive-through service with the same hours as the restaurant: 10:00 AM to 10:30 PM Sunday through Thursday and until 11:00 PM on Fridays and Saturdays.
What type of cuisine can I expect at Portillo's Madison?
Portillo's Madison serves authentic Chicago street food, including char-broiled burgers, Italian beef sandwiches, Chicago-style hot dogs, fresh chopped salads, and desserts like the chocolate cake shake.
Is Portillo's Madison family-friendly and accessible for all guests?
Yes, Portillo's Madison welcomes families and is wheelchair accessible with accessible entrances, parking, seating, and restrooms. High chairs are also available for children.
What payment options are accepted at Portillo's Madison?
Portillo's Madison accepts American Express, Discover, MasterCard, and Visa credit cards. It does not require cash only, does not accept checks or mobile NFC payments.
Does Portillo's Madison offer delivery and catering services?
Yes, Portillo's Madison provides both delivery and catering options to enjoy their Chicago favorites at home or events.
Where is Portillo's Madison located and what nearby landmarks can help me find it?
Portillo's Madison is located at 4505 East Towne Blvd, Madison, WI 53704. It is near notable places such as Bath & Body Works, Tesla Supercharger, Red Lobster, and the University of Wisconsin-Madison campus, which is about 3.5 miles away.
Can I combine a shopping trip with a meal at Portillo's Madison?
Absolutely! Portillo's Madison is near several retail stores such as Bath & Body Works, JCPenney, Sephora inside JCPenney, Windsor, and Shoe Carnival, making it convenient to shop and enjoy Chicago-style food in one trip.
Are there any entertainment or dining options near Portillo's Madison for after your meal?
Yes, nearby dining options include Red Lobster, Outback Steakhouse, Chili's Grill & Bar, and Buffalo Wild Wings. For entertainment, Castlecade arcade is also close by for family fun following your meal.
How can I stay updated with Portillo's Madison on social media or order online?
You can follow Portillo's Madison on Facebook (Portillo's), Instagram (@portilloshotdogs), and Twitter (@portilloshotdog). Online ordering is available at https://my.portillos.com/order, and mobile apps are on the Apple App Store and Google Play Store.