Business Details
About
Fast Food RestaurantHot Dog Restaurant
Welcome to Portillo’s at 4505 East Towne Boulevard! Dive into the authentic taste of Chicago Street food at our 50s-60s Americana themed restaurant, just 3.5 miles, 6.3 miles from Dane County Regional Airport, University of Wisconsin-Madison campus. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Details
- Dine-inAvailable
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Portillo's Madison, Wisconsin - East Towne
4505 East Towne Blvd, Madison, WI
53704, United States
Hours
Reviews
4.1
3,269 reviews
5 stars
1,870
4 stars
643
3 stars
288
2 stars
166
1 star
302
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food, especially the Italian beef sandwiches and Chicago dogs, but some noted issues with temperature and freshness.
Service Issues
Several reviews highlighted inconsistent service, including missing orders, slow response times, and staff distractions.
Cleanliness Concerns
There were complaints about cleanliness, particularly regarding food preparation areas and employee hygiene.
Positive Staff Interactions
Many customers appreciated the friendly and accommodating nature of the staff, with specific mentions of exceptional service from individual employees.
Operational Hours
Some customers expressed frustration over incorrect closing times and service availability late at night.
- MPMary Prior2 days ago5.0My son and I ate at your restaurant last night and we were greeted by the nicest woman, followed by a young man who gave us directions for how to get in line to order, followed by a woman who offered us free salad, and then the people who took our order were also very helpful. As we left, that same greeter checked back in with us about how we liked the food we chose and we stood and talked about the importance of being nice to people. I had commented that I felt like everyone in the restaurant were so kind. The woman who was serving salad also came and removed our trash from our table and she checked in with me and brought me salt and pepper for my free salad. Just a very pleasant experience all around! Thank you.
- MHMatt H3 days ago4.0It's not as good as used to be in years passed, it's like the food quality has changed/quality cutbacks... And they've cut down the menu a lot, but still better than most fast food places.
- TOTrevor Oaks6 days ago5.0Driving home to Chicago from a Bears game in Minnesota, this hit the spot! Not only was the food hot and ready on a chilly Sunday night, but the cashier shook our hands and said Go Bears, and our staff was nothing but friendly and attentive. Great team they have over there. 10/10
- AAAndrewNov 12, 20252.0Wasn't the best. Food was alright but overpriced for what it is. Bought a sausage and tenders both combos and spent 26 bucks. Kinda a lot tbh. No wait in line at 3pm on a Wednesday. There was a couple of rude employees but for the most part they were nice. The music out in the dinning area was quite and was good while in the bathroom it was a bit to loud I could feel my ear drums moving.
- MLMae LederhausNov 9, 20255.0Was our first time getting to experience Portillo's. We had a variety of items from the menu, burgers, beef sandwich, chili and also tried 4 different desserts! Everything was outstanding! We will be back again. Few areas to improve would be them making sure the order is correct and all there before giving it to you. We had to return to the pickup counter twice, 1 for missing burger, 2nd time for missing sauces. But the errors were taken care of without issue. Second would be a better way to serve the dipped beef sandwiches. While I anticipated it being a bit messy I didn't expect to have gravy literally everywhere and dripping on everything just by taking it out of the bag and trying to unwrap it. The paper was literally mush and stuck to the sandwich. Don't get me wrong, it was an outstanding sandwich but there's got to be a better way. The vibe of the restaurant was 10/10 and the music was 🔥
Frequently Asked Questions About Portillo's Madison, Wisconsin - East Towne
What are the regular operating hours for Portillo's Madison, Wisconsin - East Towne?
Portillo's Madison operates daily from 10:00 AM to 10:30 PM Sunday through Thursday, and until 11:00 PM on Fridays and Saturdays.
Does Portillo's Madison have a drive-through service and what are its hours?
Yes, Portillo's Madison offers a drive-through service with the same hours as the restaurant: 10:00 AM to 10:30 PM Sunday through Thursday and until 11:00 PM on Fridays and Saturdays.
What type of cuisine can I expect at Portillo's Madison?
Portillo's Madison serves authentic Chicago street food, including char-broiled burgers, Italian beef sandwiches, Chicago-style hot dogs, fresh chopped salads, and desserts like the chocolate cake shake.
Is Portillo's Madison family-friendly and accessible for all guests?
Yes, Portillo's Madison welcomes families and is wheelchair accessible with accessible entrances, parking, seating, and restrooms. High chairs are also available for children.
What payment options are accepted at Portillo's Madison?
Portillo's Madison accepts American Express, Discover, MasterCard, and Visa credit cards. It does not require cash only, does not accept checks or mobile NFC payments.
Does Portillo's Madison offer delivery and catering services?
Yes, Portillo's Madison provides both delivery and catering options to enjoy their Chicago favorites at home or events.
Where is Portillo's Madison located and what nearby landmarks can help me find it?
Portillo's Madison is located at 4505 East Towne Blvd, Madison, WI 53704. It is near notable places such as Bath & Body Works, Tesla Supercharger, Red Lobster, and the University of Wisconsin-Madison campus, which is about 3.5 miles away.
Can I combine a shopping trip with a meal at Portillo's Madison?
Absolutely! Portillo's Madison is near several retail stores such as Bath & Body Works, JCPenney, Sephora inside JCPenney, Windsor, and Shoe Carnival, making it convenient to shop and enjoy Chicago-style food in one trip.
Are there any entertainment or dining options near Portillo's Madison for after your meal?
Yes, nearby dining options include Red Lobster, Outback Steakhouse, Chili's Grill & Bar, and Buffalo Wild Wings. For entertainment, Castlecade arcade is also close by for family fun following your meal.
How can I stay updated with Portillo's Madison on social media or order online?
You can follow Portillo's Madison on Facebook (Portillo's), Instagram (@portilloshotdogs), and Twitter (@portilloshotdog). Online ordering is available at https://my.portillos.com/order, and mobile apps are on the Apple App Store and Google Play Store.