Papa Johns Pizza

3.5
217 reviews

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Madison, WI, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Madison pizza for any occasion. Call us for pizza delivery in Madison or stop by 2604 E WASHINGTON AVE for carryout to order the best pizza in Madison, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
2604 E WASHINGTON AVE, Madison, WI
53704, United States

Hours

Reviews

3.5
217 reviews
5 stars
97
4 stars
36
3 stars
20
2 stars
12
1 star
52

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers had mixed experiences with the pizza quality, with some praising it as excellent while others reported issues like cold or poorly made pizzas.

Customer Service

There were numerous complaints about rude staff and poor customer service, particularly regarding delivery issues and order accuracy.

Delivery Issues

Many customers experienced significant delays in delivery, with some orders taking over two hours to arrive or not arriving at all.

Order Accuracy

Several reviews mentioned incorrect orders or missing items, leading to customer dissatisfaction.

Positive Staff Interactions

Despite the negative feedback, some customers highlighted positive interactions with staff who were helpful and accommodating.
  • AA
    Aisha Ahmad
    Jan 1, 2026
    5.0
    Best pizza i ever had. They gave me exactly what i wanted and made freshly hot to perfection. Quick delivery
  • NG
    Natalie Guerra
    Dec 27, 2025
    2.0
    Try to stay away from the boneless wings as they are more like chicken nuggets and they are soggy and grisly. I took one bite and damn near threw up and lost my appetite all together... also the delivery driver had no change. So I was basically forced to give her all of the change. I called the store and the manager offered me 8 dollars credit but I honestly just got turned off of papa John's and don't plan to come back.
  • DA
    Derek Ayers
    Oct 9, 2025
    3.0
    Ordered lunch for the team and specifically asked for a recipt. Numerous times. Even left a good tip. Driver gets here no recipt. Ask him. About it he says no recipt and leaves. Called the store and they asked me to drive up there and get recipt. I stated I cant as I am in a store working and it needed to be sent either email or text. Was told ok she would send it and of course nothing. Long time papa johns customer from Arizona and Las vegas and now madison and won't use it again. Now have to eat the cost. Oh well lesson learned. Train your people to do what is asked Updated. Due to Christie and her customer service i am changing this to a 3 star. She sent me my recipt via text and was very understanding when talking to me. I would giver her personally a 5 star and the driver a 1 star.
  • JC
    Jinx Cardinal
    Jul 22, 2025
    5.0
    I originally ordered through the app and asked for the Cheddar Crust. I got a call from the staff who very kindly let me know they were no longer offering that but that they did have a Garlic Parmesan Crust. It was delicious!! Great service and the pizza was perfect!

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Madison?

Papa Johns Pizza in Madison delivers from 9:30 AM to midnight Monday through Thursday and Sunday, and from 9:30 AM to 1:00 AM on Friday and Saturday.

Can I order carryout from Papa Johns Pizza?

Yes, carryout (takeout) is available daily from 9:30 AM to midnight, except on Friday and Saturday when it is open until 1:00 AM.